# Syncly

> Syncly is an AI platform built by a team that previously sold a machine-vision startup for $200M. It began as a customer-feedback analytics tool that ingests support conversations from Zendesk, Intercom, Gorgias, Slack, Front and Gong, then auto-tags them, scores sentiment, and surfaces the issues quietly driving churn - so CX and revenue teams can act before customers leave. The company has since expanded into AI social intelligence for the video era, adding tools to monitor TikTok, Reels and Shorts, discover creators, and unify voice-of-customer signals across channels.

- **Founded:** 2022
- **Headquarters:** San Francisco, California, United States
- **Founders:** Joseph Lee (CEO & Co-Founder), Jongsoo Keum (Co-Founder), Kwan Yoon (Co-Founder)
- **Team size:** ~15
- **Products:** Syncly (Customer Feedback Analytics), Auto Prioritization, Dynamic Sentiment Analysis, One-Click Integrations, Syncly Social
- **Notable:** Founding team previously built and sold a computer-vision AI company (Sualab) for approximately $200M., Accepted into Y Combinator's Winter 2023 batch., Raised $3.3M seed led by SoftBank Ventures.

## Products & services

- **Syncly (Customer Feedback Analytics)** — Centralizes customer conversations from support and communication tools, applies AI auto-tagging and dynamic sentiment analysis, and surfaces ranked, high-impact issues with instant reporting.
- **Auto Prioritization** — Ranks customer issues by urgency and business impact so teams act on what matters instead of what is loudest.
- **Dynamic Sentiment Analysis** — Tracks sentiment trends by account and individual user to flag at-risk customers before renewal.
- **One-Click Integrations** — Connectors for Zendesk, Intercom, Gorgias, Slack, Gong, Front, Salesforce and CSV uploads that ingest and categorize feedback automatically.
- **Syncly Social** — Video-first social listening across TikTok, Reels and Shorts using speech-to-text, vision and sentiment models.
- **Syncly Creator** — Influencer and creator discovery with end-to-end campaign tracking.
- **Syncly VOC** — Unified voice-of-customer aggregation and analysis across tickets, chat, email, surveys, reviews and social.
- **MCP Connector / Ask Syncly** — Natural-language querying and integration with AI assistants such as Claude and ChatGPT via the Model Context Protocol.

## Achievements

- Founding team previously built and sold a computer-vision AI company (Sualab) for approximately $200M.
- Accepted into Y Combinator's Winter 2023 batch.
- Raised $3.3M seed led by SoftBank Ventures.
- Featured by Y Combinator among notable batch companies.
- Reported 142% net dollar retention and ~2x-4x revenue growth over 6-12 months.

## Latest updates

- **2025-01** — Expanded positioning to 'AI social intelligence for the video era,' adding Syncly Social, Creator and VOC products.
- **2025-01** — Added MCP connector for querying feedback data through AI assistants like Claude and ChatGPT.
- **2023-11** — Closed $3.3M seed round led by SoftBank Ventures with participation from Y Combinator and 500 Global.
- **2023-01** — Launched on Y Combinator as AI customer feedback analytics that drives retention (W23 batch).

## Links

- Website: https://syncly.app
- LinkedIn: https://www.linkedin.com/company/synclyyc
- Twitter/X: https://twitter.com/synclyhq

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Profile page: https://yespress.io/syncly-yc-w23
Published by YesPress — https://yespress.io
Last updated: 2026-07-30