# Synapse Health

> Synapse Health coordinates durable medical equipment orders, insurance documentation, supplier routing, delivery and billing. Its InHome portals connect prescribers, contracted DME suppliers and patients; Equip serves hospice and skilled nursing organizations. It also acts as provider of record under health-plan arrangements, including capitated UnitedHealthcare contracts.

- **Founded:** 2016
- **Headquarters:** Skokie, United States
- **Founders:** Cory Roberts (Cofounder and CEO, as identified on the current company website), Andrew Hayek (Cofounder; chairman identified by Crunchbase), Benjamin Simon (Cofounder; also cofounder of predecessor Synapse PDI), Andy Perl (Cofounder of predecessor Synapse PDI (2016); former Synapse PDI CEO)
- **Products:** Synapse InHome, Synapse Equip, Synapse Patient Portal, Room + Board, Provider-of-record services
- **Notable:** Company reports its millionth order in September 2022., PointClickCare Marketplace integration announced in December 2021., Equip currently advertises a 49-state footprint.

## Products & services

- **Synapse InHome** — Home DME coordination spanning Connect order intake, Fulfill supplier operations and Deliver delivery confirmation.
- **Synapse Equip** — DME benefit management for hospice and skilled nursing, including ordering, supplier coordination, EMR integration, reporting and consolidated invoicing.
- **Synapse Patient Portal** — Online forms, order tracking, equipment verification, account updates, payment methods and eligible resupply.
- **Room + Board** — Pass-through billing reconciliation for hospice and skilled nursing, including records, rates and payments; described on the company solutions page.
- **Provider-of-record services** — Health-plan contracting, order qualification, claims and patient financial administration with subcontracted suppliers handling fulfillment and logistics.

## Achievements

- Company reports its millionth order in September 2022.
- PointClickCare Marketplace integration announced in December 2021.
- Equip currently advertises a 49-state footprint.
- UnitedHealthcare announced an additional Northeast expansion effective September 2026 for selected plans.

## Latest updates

- **2026-09** — September network memo clarified patient-contact and documentation requirements for transition invoices, PAP compliance access and claims routing.
- **2026-09** — Announced UnitedHealthcare expansion took effect September 1 for selected plans in additional Northeast markets, as reported by HME News.
- **2026-04** — Mandira Singh discussed automation for outreach, exceptions, benefits verification and quality checks in HME News.
- **2026-04** — HME News reported AASM concerns about PAP fulfillment delays, portal workflows and communication; these are attributed complaints, not independently measured systemwide results.

## Links

- Website: https://synapsehealth.com/
- LinkedIn: https://www.linkedin.com/company/synapsehealthdme/
- Facebook: https://www.facebook.com/SynapseHealthMyDME/

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Profile page: https://yespress.io/synapse-health
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Last updated: 2026-10-24