# Swapnil Jain

> Swapnil Jain is the San Francisco-based co-founder and CEO of Observe.AI, an enterprise software company building AI agents for customer service. An IIT Delhi computer science graduate and former Twitter engineer, he found his market by spending months on contact-center floors in India and Manila, then led Observe.AI from a rejected Y Combinator application and a failed first product to more than $213 million in disclosed funding and a platform used by more than 350 companies worldwide.

- **Role:** Co-Founder and CEO at Observe.AI
- **Organizations:** Observe.AI, Twitter, Google, Y Combinator, Indian Institute of Technology Delhi
- **From:** Vidisha, India
- **Education:** Bachelor of Technology in Computer Science, Indian Institute of Technology Delhi, W18 program, Y Combinator
- **Known for:** Was Twitter's first employee based in India and helped establish its first engineering office in the country., Led Observe.AI through Y Combinator's Winter 2018 batch after an earlier rejection., Raised approximately $213 million in disclosed funding for Observe.AI, including a $125 million Series C in 2022.

## Career timeline

- **2011** — Completed a software engineering internship at Google.
- **2012** — Graduated from IIT Delhi and moved to San Francisco to join Twitter as a software engineer.
- **2015-2016** — Moved to India with Twitter, helped establish its first engineering office there, and then left to pursue a startup.
- **2016-2017** — Tested eight business ideas and researched contact-center operations in India and Manila.
- **2017** — Co-founded Observe.AI; the company began in August after an initial Y Combinator rejection.
- **2018** — Joined Y Combinator's Winter 2018 batch and released an early product that Jain later said did not land.
- **2019** — Began building a direct enterprise sales motion and raised a $26 million Series A.
- **2022** — Raised a $125 million Series C led by SoftBank Vision Fund 2, bringing disclosed funding to approximately $213 million.
- **2025** — Observe.AI introduced VoiceAI Agents as part of its move from conversation analysis toward autonomous customer-service work.
- **2026** — Led the launch of Observe.AI 2.0 and a multi-year strategic collaboration with AWS for enterprise deployment of AI agents.

## Achievements

- Was Twitter's first employee based in India and helped establish its first engineering office in the country.
- Led Observe.AI through Y Combinator's Winter 2018 batch after an earlier rejection.
- Raised approximately $213 million in disclosed funding for Observe.AI, including a $125 million Series C in 2022.
- Scaled Observe.AI to serve more than 350 companies across financial services, healthcare, retail, insurance and education.
- Oversaw Observe.AI's evolution from speech analytics and automated quality assurance to an agentic customer-experience platform.

## Latest updates

- **2026-09** — Announced Performance Agents for CX, designed to connect conversation behaviors with frontline business outcomes and produce evidence-based coaching.
- **2026-08** — Reported that Observe.AI 2.0 had produced two consecutive record quarters after the company rebuilt its product and internal operating model around an agentic-first approach.
- **2026-07** — Observe.AI announced a multi-year strategic collaboration with AWS to deploy AI agents across enterprise customer-service operations.
- **2026-06** — Spoke at SuperAI in Singapore on AI agents for customer experience.
- **2025-03** — Introduced Observe.AI's VoiceAI Agents for automated customer conversations.

## Links

- Website: https://observe.ai
- LinkedIn: https://www.linkedin.com/in/voiceaiagent
- Twitter/X: https://x.com/swapnil
- YouTube: https://www.youtube.com/@ObserveAI

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Profile page: https://yespress.io/swapnil-jain
Published by YesPress — https://yespress.io
Last updated: 2026-09-27