# Survox

> Survox is a multi-mode survey and data collection platform built for market researchers, pollsters, and call-center operators who need representative data fast. It blends agent-led phone interviews (CATI), automated voice surveys (IVR), and web questionnaires (CAWI) into one system with unified respondent targeting, quota control, and analytics. Rooted in a company founded in 1967 as CfMC, Survox rebranded in 2015 around the 'voice of the customer' and has been part of Enghouse Insights since its 2017 acquisition by Enghouse Systems.

- **Founded:** 1967
- **Headquarters:** Phoenix, Arizona, USA
- **Founders:** Joe Weisman (Co-founder (CfMC)), Leif Gjestland (Co-founder (CfMC)), Charlie Yarbrough (Co-founder (CfMC))
- **Team size:** 11-50 employees
- **Products:** Survox CATI, Survox IVR, Survox Online (CAWI), Multi-Mode Data Collection, Respondent & Sample Management
- **Notable:** Pioneered the first commercial CATI (computer-assisted telephone interviewing) system in 1976., Developed early predictive-dialer technology (1988) and networked CATI (1989)., Launched online surveys in 1997 and browser-based CATI in 2004.

## Products & services

- **Survox CATI** — Computer-assisted telephone interviewing software that guides live interviewers, manages sample and quotas in real time, and boosts call-center productivity.
- **Survox IVR** — Automated, non-agent voice surveys (interactive voice response) for high-volume, low-cost data collection - including AI-assisted voice capture.
- **Survox Online (CAWI)** — Browser-based web surveys with customizable themes and gamification, sharing one data file with phone modes.
- **Multi-Mode Data Collection** — Unified platform blending phone, IVR, online, SMS, and in-person interviews with a single respondent-targeting layer and consolidated data.
- **Respondent & Sample Management** — Strategic sample targeting, filtering, and cross-study quota control to reach precise, representative audiences.
- **Advanced Analytics** — Cross-tab analysis, conjoint, and Max-Diff for segmentation and product development.
- **Elections Intelligence Platform** — Campaign and political polling toolset for reading the electorate and targeting voter outreach.
- **Professional & Managed Services** — Insights Research, Hosted Managed Service, and Insights Agents - custom research design, hosting, and call-center execution.

## Achievements

- Pioneered the first commercial CATI (computer-assisted telephone interviewing) system in 1976.
- Developed early predictive-dialer technology (1988) and networked CATI (1989).
- Launched online surveys in 1997 and browser-based CATI in 2004.
- Sustained continuous product development for over 55 years across multiple technology eras.
- Acquired by publicly traded Enghouse Systems (TSX:ENGH) in 2017.
- Integrated IBM Watson NLP for real-time voice sentiment analysis.

## Latest updates

- **2023** — Survox becomes part of the Enghouse Insights division, consolidating its market-research software under the Enghouse Insights brand.
- **2019** — Advanced IVR and AI-assisted voice capabilities added to the platform.
- **2018-06** — Multi-mode platform release (v9.8.8.14) with 100+ improvements including cross-study quota control and enhanced international study support.
- **2017-09** — Acquired by Enghouse Systems Limited (TSX:ENGH).

## Links

- Website: https://www.survoxinc.com
- LinkedIn: https://www.linkedin.com/company/survox
- Twitter/X: https://x.com/Survox

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Profile page: https://yespress.io/survox
Published by YesPress — https://yespress.io
Last updated: 2026-08-08