# SurveySparrow

> SurveySparrow is an omnichannel experience management platform founded in 2017 by Shihab Muhammed and Subin Sebastian. It launched the world's first chat survey - a WhatsApp-style conversational format that lifts response rates - and has grown into a suite spanning customer feedback, NPS, reputation management, generative-AI tooling (Wings, CogniVue) and the employee-experience product ThriveSparrow. The company reports 100,000+ customers across 149 countries.

## Achievements

- Launched the world's first conversational chat survey.
- Grew to 100,000+ customers across 149 countries.
- Customers include Meesho, Godrej, Audi, L'Oreal, Xerox, Honda, Decathlon and Tata Digital.
- Founder Shihab Muhammed named TiECON Entrepreneur of the Year 2019.
- SOC 2, ISO, HIPAA, GDPR and CSA STAR compliant.
- Extended the platform into employee experience with ThriveSparrow.

## Latest updates

- **2025-07** — Reported revenue near $46M with a team of several hundred.
- **2024-09** — ThriveSparrow added AI-driven employee sentiment analysis and action plans.
- **2023-05** — Launched generative-AI features Wings and CogniVue for survey building and text analytics.

## Links

- Website: https://surveysparrow.com
- LinkedIn: https://www.linkedin.com/company/surveysparrow/
- Twitter/X: https://twitter.com/surveysparrow
- YouTube: https://www.youtube.com/c/surveysparrow
- Instagram: https://www.instagram.com/surveysparrow/
- Facebook: https://www.facebook.com/surveysparrow/

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Profile page: https://yespress.io/surveysparrow-turned-survey-into-conversation
Published by YesPress — https://yespress.io
Last updated: 2026-08-07