# SurveySensum

> SurveySensum is an AI-enabled customer experience and feedback platform that lets mid-to-large enterprises build, distribute, and analyze NPS, CSAT, CES, employee, and market-research surveys in real time. Founded in 2019 by Rajiv Lamba as a product of NeuroSensum, it positions itself as an affordable, execution-focused alternative to enterprise stacks like Qualtrics and Medallia, pairing omnichannel survey distribution with AI-driven text and sentiment analytics and closed-loop action management.

- **Founded:** 2019
- **Headquarters:** Singapore (registered); operations in South Jakarta, Indonesia and Gurugram, India
- **Founders:** Rajiv Lamba (Founder & CEO)
- **Team size:** ~44 employees
- **Products:** NPS Software, CSAT & CES Software, Text & Sentiment Analytics, Omnichannel Feedback Collection, Conversational Analytics
- **Notable:** Grew to 500+ enterprise customers across 40+ countries, Conducted 8M+ surveys across 100+ languages, Raised $1.8M Series A led by SIG Asia in 2019

## Products & services

- **NPS Software** — Build, distribute, and track Net Promoter Score surveys with benchmarks, driver analysis, and closed-loop follow-up.
- **CSAT & CES Software** — Customer satisfaction and customer effort score surveys across the customer journey.
- **Text & Sentiment Analytics** — AI that analyzes open-ended responses and unstructured feedback across 100+ languages to surface themes and sentiment in real time.
- **Omnichannel Feedback Collection** — Distribute surveys via email, SMS, WhatsApp, social media, websites, in-app, on-site tablets, QR codes, and CRM integrations.
- **Conversational Analytics** — Omnichannel conversational analytics to mine customer conversations for insight.
- **SensAI** — AI-driven insights layer that summarizes feedback and recommends actions.
- **Market Research Platform** — AI-powered online market research at a fraction of traditional agency costs.
- **Employee Experience Surveys** — Employee feedback and engagement surveys with role-based dashboards.

## Achievements

- Grew to 500+ enterprise customers across 40+ countries
- Conducted 8M+ surveys across 100+ languages
- Raised $1.8M Series A led by SIG Asia in 2019
- Consistently rated a top affordable alternative to Qualtrics and Medallia on G2
- Pivoted market research delivery for automotive, insurance, banking, and multi-finance sectors from traditional to online methodologies

## Latest updates

- **2024-01** — Launched SensAI, an AI insights layer that summarizes feedback and recommends actions.
- **2023-06** — Expanded omnichannel conversational analytics and WhatsApp survey capabilities.
- **2019-07** — Parent NeuroSensum raised Series A and launched the SurveySensum experience-management software.

## Links

- Website: https://surveysensum.com
- LinkedIn: http://www.linkedin.com/company/surveysensum
- Twitter/X: https://twitter.com/surveysensum
- YouTube: https://www.youtube.com/@surveysensum
- Instagram: https://www.instagram.com/surveysensum/
- Facebook: https://facebook.com/SurveySensum

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Profile page: https://yespress.io/surveysensum
Published by YesPress — https://yespress.io
Last updated: 2026-07-25