# SupportZebra

> SupportZebra builds dedicated outsourced customer support, technical support and back-office teams for growing businesses. Its model combines recruiting, training, operational management and contact-center technology, with delivery teams in the Philippines and Mexico. Lean Solutions Group announced an acquisition of its assets in August 2026.

- **Founded:** 2011
- **Headquarters:** Houston, United States
- **Founders:** Nathan Yap (Founder and CEO)
- **Products:** Dedicated customer support, Technical support, Back-office and virtual assistance, Content moderation, AI and contact-center implementation
- **Notable:** SalesNexus case study reports 60% lower support costs and 25% higher services revenue., Krisp’s 2021 case study reports 78% fewer customer noise complaints., AWS quotes Nathan Yap reporting a 15% efficiency increase and implementation costs down close to 70% with Local Measure.

## Products & services

- **Dedicated customer support** — Managed teams providing voice, chat, email and other digital-channel support, including 24/7 coverage.
- **Technical support** — Tiered troubleshooting, bug replication, engineering escalation and knowledge-base maintenance.
- **Back-office and virtual assistance** — Administrative operations and virtual assistant services supporting client workflows.
- **Content moderation** — Outsourced review and moderation of digital content.
- **AI and contact-center implementation** — AI audits, agent response assistance, unified-channel workflows and Amazon Connect integrations.

## Achievements

- SalesNexus case study reports 60% lower support costs and 25% higher services revenue.
- Krisp’s 2021 case study reports 78% fewer customer noise complaints.
- AWS quotes Nathan Yap reporting a 15% efficiency increase and implementation costs down close to 70% with Local Measure.

## Latest updates

- **2026-08** — Lean Solutions Group announced an acquisition of SupportZebra’s assets on August 24, adding delivery operations in the Philippines and Mexico.
- **2026-10** — SupportZebra published guidance on seasonal staffing on October 9 and ecommerce customer-service metrics on October 7.

## Links

- Website: https://supportzebra.com/
- LinkedIn: https://www.linkedin.com/company/supportzebra/
- Twitter/X: https://twitter.com/supportzebraph
- YouTube: https://www.youtube.com/channel/UCmLHMBTbFfqD8eun7va2N9g
- Instagram: https://www.instagram.com/supportzebra/
- Facebook: https://www.facebook.com/SupportZebraPH/

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Profile page: https://yespress.io/supportzebra
Published by YesPress — https://yespress.io
Last updated: 2026-10-16