# Supportbench

> Supportbench is a Vancouver-based customer support software company built specifically for B2B and SaaS teams that manage complex, account-based support. Rather than treating every ticket as a stranger, the platform ties conversations to accounts and contracts, then layers on dynamic SLAs, escalation workflows, customer health scoring, and practical AI. Co-founded in the mid-2010s by Eric Klimuk (CTO) and Nooshin Alibhai (CEO), the company positions itself between lightweight help desks and heavy enterprise suites, and counts firms like Cisco, Ricoh and Attentive among its customers.

- **Founded:** 2015
- **Headquarters:** Vancouver, British Columbia, Canada
- **Founders:** Nooshin Alibhai (Co-founder & CEO), Eric Klimuk (Co-founder & CTO)
- **Team size:** 11-50 employees
- **Products:** Supportbench Platform, Dynamic SLA & Escalation Management, Customer Health Scoring, AI Assist, Knowledge Base & Self-Service Portal
- **Notable:** Rated 4.9/5 on G2 with 115+ verified reviews and Top Rated recognition, Top Rated / high ratings on Capterra, GetApp, and SoftwareAdvice, Bootstrapped and self-funded for roughly five years before raising outside capital

## Products & services

- **Supportbench Platform** — Account-aware B2B customer support and ticketing platform unifying accounts, contacts, and conversations with full customer context.
- **Dynamic SLA & Escalation Management** — SLA rules driven by tier, severity, product, and contract status, with escalation and de-escalation workflows.
- **Customer Health Scoring** — Health scores built from support activity, sentiment, and operational signals to flag at-risk accounts.
- **AI Assist** — AI-powered ticket summaries, suggested replies, sentiment analysis, and knowledge surfacing to support agents.
- **Knowledge Base & Self-Service Portal** — Customer-facing knowledge base and portal for deflection and self-service.
- **Surveys & Analytics** — CSAT, NPS, and CES surveys plus analytics dashboards and KPI scorecards.

## Achievements

- Rated 4.9/5 on G2 with 115+ verified reviews and Top Rated recognition
- Top Rated / high ratings on Capterra, GetApp, and SoftwareAdvice
- Bootstrapped and self-funded for roughly five years before raising outside capital
- Raised $1.9M CAD seed round in May 2022
- Signed enterprise customers including Cisco, Ricoh, and 3M

## Latest updates

- **2023-08** — Shipped platform release with expanded AI features including ticket summaries and suggested replies.
- **2022-05** — Raised $1.9M CAD seed round led by StandUp Ventures to scale as a B2B-focused support platform.
- **2025-05** — Recognized in G2 Spring 2025 report categories for customer support software.

## Links

- Website: https://www.supportbench.com
- LinkedIn: https://www.linkedin.com/company/supportbench-services-inc-/
- Twitter/X: https://twitter.com/supportbench
- Instagram: https://www.instagram.com/supportbenchinc/
- Facebook: https://www.facebook.com/supportbench

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Profile page: https://yespress.io/supportbench
Published by YesPress — https://yespress.io
Last updated: 2026-08-08