# SupportBee

> SupportBee is a bootstrapped help desk company that turns customer emails into shared, assignable support tickets so small teams can answer together without stepping on each other. Founded in 2010 by Hana Mohan and Nithya Rajaram, its lightweight platform pairs a team inbox with a knowledge base (KBee) and a customer portal, aimed at businesses that want email support without the weight of enterprise suites like Zendesk.

- **Founded:** 2010
- **Headquarters:** Ramona, California, United States
- **Founders:** Hana Mohan (Co-founder & CEO), Nithya Rajaram (Co-founder)
- **Team size:** Small team (fewer than 20; single-digit to low double-digit reported)
- **Products:** Shared Team Inbox, KBee Knowledge Base, Customer Portal, Snippets, Filters & Integrations
- **Notable:** Bootstrapped a profitable help desk business that has run since 2010 without a venture round., Grew to roughly $40k-$45k MRR competing against heavily funded incumbents., Maintained a ~4.4/5 rating on Capterra with users repeatedly praising fast, personal support from the small team.

## Products & services

- **Shared Team Inbox** — Email-based ticketing that converts customer emails into tickets agents can assign, comment on internally, and resolve together - each with their own login, no shared passwords.
- **KBee Knowledge Base** — Integrated self-service knowledge base where agents can insert relevant articles into replies and customers can find answers on their own.
- **Customer Portal** — A portal that lets customers submit, track, and manage their support requests, with shared visibility for organizations and customer groups.
- **Snippets** — Saved canned responses for fast, consistent replies to common questions.
- **Filters & Integrations** — Custom filters for routing tickets plus integrations with Slack, Trello, Asana, Basecamp, Jira, GitHub, Pipedrive and Zoho CRM, and an open API.

## Achievements

- Bootstrapped a profitable help desk business that has run since 2010 without a venture round.
- Grew to roughly $40k-$45k MRR competing against heavily funded incumbents.
- Maintained a ~4.4/5 rating on Capterra with users repeatedly praising fast, personal support from the small team.
- Won early support from Microsoft Accelerator and Start-Up Chile.
- Adopted by recognizable organizations including Bentley Systems, BMG, ASU and the Alzheimer Society of Canada.

## Latest updates

- **2020** — Co-founder Hana Mohan stepped back from day-to-day operations, selling her stake to co-founder Nithya Rajaram, and went on to found MagicBell.
- **2026** — SupportBee continues to operate and publish comparison guides (e.g. Zendesk alternatives for SMBs) on its blog.

## Links

- Website: https://supportbee.com
- LinkedIn: https://www.linkedin.com/company/supportbee
- Twitter/X: https://twitter.com/supportbee

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Profile page: https://yespress.io/supportbee
Published by YesPress — https://yespress.io
Last updated: 2026-08-08