# Gainsight-Zendesk Integration

> Gainsight's Zendesk connector links support operations with customer-success work. Zendesk ticket, user, organization, brand, status, and priority data can be brought into Gainsight, while a Gainsight widget can expose account context and calls to action inside Zendesk. The useful lesson is organizational as much as technical: a ticket becomes a retention signal only when teams agree on mappings, thresholds, owners, and a response loop.

## Achievements

- Makes Zendesk ticket context available for Gainsight reporting, scorecards, and calls to action.
- Places Gainsight company context, usage data, and calls to action inside the Zendesk agent workflow through a widget.
- Supports configurable access to Zendesk brands, organizations, tickets, users, and agents.
- Can synchronize Gainsight Customer Education progress into Zendesk user profiles for more informed support.

## Latest updates

- **2026-08** — Gainsight's current documentation continues to describe the Zendesk connector, widget, configurable data jobs, and organization-mapping workflow.
- **2026-05** — Gainsight named Zendesk among customers using Gainsight Customer Communities in a product announcement.
- **2025-04** — Gainsight acquired Skilljar, expanding the customer-education side of a product family whose Zendesk integration can expose learning progress to support agents.

## Links

- Website: https://www.zendesk.com/marketplace/apps/support/70359/gainsight/
- LinkedIn: https://www.linkedin.com/company/gainsight/
- Twitter/X: https://x.com/GainsightHQ
- YouTube: https://www.youtube.com/@GainsightHQ
- Instagram: https://www.instagram.com/gainsighthq/
- Facebook: https://www.facebook.com/GainsightHQ/

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Published by YesPress — https://yespress.io
Last updated: 2026-08-10