# Support.cc by 500apps

> Support.cc is customer-support software from the 500apps portfolio. Its current offer combines email-first ticketing, AI-assisted replies, a shared inbox, a public knowledge base and analytics, with unlimited seats and plans based on inbound email volume.

- **Founded:** 2018
- **Headquarters:** New York, United States
- **Founders:** Manohar Chapalamadugu (Founder & CEO)
- **Products:** Support.cc shared inbox and ticketing, AI replies and automation, Knowledge base and public help centre, Contacts and analytics
- **Notable:** Featured on BetaList on August 25, 2021., G2 and Capterra each display a 5/5 rating from three reviews; these small samples concern historical product experiences.

## Products & services

- **Support.cc shared inbox and ticketing** — Email-first ticketing with board and list views, routing, conversation history and SLA tracking.
- **AI replies and automation** — Knowledge-grounded drafts, classification and rules, with human approval or autonomous sending per mailbox.
- **Knowledge base and public help centre** — Hosted articles on a custom domain, reference-material ingestion and ticket-to-article creation.
- **Contacts and analytics** — Contact history, response and resolution reporting, CSAT surveys and CSV export.

## Achievements

- Featured on BetaList on August 25, 2021.
- G2 and Capterra each display a 5/5 rating from three reviews; these small samples concern historical product experiences.

## Latest updates

- **—** — Observed October 23, 2026: 500apps announces a 90-day suite wind-down and a shift to 500agents. Announcement publication date is not stated.
- **—** — Observed October 23, 2026: Support.cc advertises email-first AI support with free, $29.99 and $89.99 monthly plans and unlimited seats.

## Links

- Website: https://support.cc/
- LinkedIn: https://www.linkedin.com/company/supportby500apps
- Twitter/X: https://twitter.com/Supportcc_
- Facebook: https://www.facebook.com/Supportcc-by-500apps-106636611697053

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Profile page: https://yespress.io/support-cc-by-500apps
Published by YesPress — https://yespress.io
Last updated: 2026-10-23