# Superorder

> Superorder sells AI software to restaurant chains and franchise groups for review responses, guest feedback, customer recovery, delivery financial reconciliation, and store performance monitoring. Founded in 2019 and formerly branded Forward Kitchens, the New York company has expanded from virtual restaurant storefronts into enterprise reputation and delivery profitability management.

- **Founded:** 2019
- **Headquarters:** New York, United States
- **Founders:** Raghav Poddar (Co-founder and CEO), Vamsi Gadiraju (Co-founder and CTO)
- **Products:** Review Management Agent, Surveys & Feedback Agent, Delivery Profitability Agents, AI Scorecards, Insights & Alerts, Virtual restaurant management
- **Notable:** Y Combinator Summer 2019 participant., Forbes 2024 Food & Drink 30 Under 30 profile lists co-founders Raghav Poddar and Vamsi Gadiraju., Announced $2.5M seed and $10M Series A/angel funding.

## Products & services

- **Review Management Agent** — Aggregates reviews from Google, Yelp, and delivery platforms; generates personalized replies using order and customer context; supports recovery offers and feedback analytics.
- **Surveys & Feedback Agent** — Requests post-order feedback through SMS and email, flags complaints, and supports guest recovery and public review requests.
- **Delivery Profitability Agents** — Consolidates delivery financial data, reconciles transactions and payouts, monitors downtime, and automatically restarts delivery storefronts.
- **AI Scorecards, Insights & Alerts** — Grades location performance, detects trends, and delivers role-specific reports and threshold alerts for ratings, revenue, and order errors.
- **Virtual restaurant management** — Historical and separately linked offering helping existing kitchens run delivery-only brands and consolidate orders.
- **AI website builder, images, and menus** — Announced in the 2023 expansion: query-based restaurant websites, generated food imagery, and menu descriptions. These are historical launch offerings rather than the main current navigation.

## Achievements

- Y Combinator Summer 2019 participant.
- Forbes 2024 Food & Drink 30 Under 30 profile lists co-founders Raghav Poddar and Vamsi Gadiraju.
- Announced $2.5M seed and $10M Series A/angel funding.
- Company reports processing 6M+ reviews annually; this is a vendor-reported scale metric.
- Tasty Restaurant Group case study reports 21% recovery of unhappy customers and 7.3x ROI on promotional spend; figures are not independently audited.

## Latest updates

- **2024-08** — Wow Bao announced a reputation and performance management partnership.
- **2025-06** — Turning Point partnership announcement reported 23% more average weekly Google reviews and 60% overall growth in review volume after 45 days.
- **2025-07** — L&L Hawaiian Barbecue announced unified feedback and reputation management across its 230+ location network.

## Links

- Website: https://www.superorder.com/
- LinkedIn: https://www.linkedin.com/company/superorderdotcom/

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Profile page: https://yespress.io/superorder
Published by YesPress — https://yespress.io
Last updated: 2026-10-03