# SuccessKPI

> SuccessKPI is a Virginia-based enterprise SaaS company that combines contact-center business intelligence, speech and text analytics, quality management, workforce management, agent assistance, and workflow automation in one cloud-native platform. Its customers include large government, BPO, healthcare, financial-services, travel, retail, and technology contact centers that need to turn fragmented interaction data into coaching, compliance, staffing, and customer-experience actions.

- **Founded:** 2017
- **Headquarters:** Fairfax County, Virginia, United States
- **Founders:** Dave Rennyson (Co-founder, President and CEO), Praphul Kumar (Co-founder and Chief Product Officer), Piyush Patel (Co-founder and Chief Technology Officer), Vishal Desai (Co-founder and VP of Software Engineering), Pawel Krawczyk (Co-founder and VP of Data & Analytics)
- **Team size:** Approximately 170 employees in the supplied company dataset.
- **Products:** Business Intelligence and Contact Center Insights, Speech and Text Analytics, Quality Management and Auto-QM, Agent Assist, Workforce Management
- **Notable:** Raised a $33 million strategic investment from Banneker Partners after reporting tenfold revenue growth in 2021., Reported more than 100% revenue growth in 2024 and more than 50% global revenue growth in 2025., Named a leader in Frost & Sullivan's 2024 and 2025 Workforce Engagement Management Frost Radar reports.

## Products & services

- **Business Intelligence and Contact Center Insights** — Real-time and historical dashboards, reporting, data blending and drill-down analysis across contact-center and enterprise systems.
- **Speech and Text Analytics** — AI-assisted transcription, sentiment, intent, topic and pattern analysis across voice and digital interactions in multiple languages.
- **Quality Management and Auto-QM** — Evaluation workflows, automated scoring, compliance monitoring and an evaluation copilot designed to expand review coverage.
- **Agent Assist** — Real-time guidance, knowledge retrieval, call summaries and contextual recommendations for customer-service agents.
- **Workforce Management** — AI-assisted forecasting, scheduling, intraday changes, adherence monitoring and performance analysis.
- **Playbook Builder** — A patented no-code workflow layer that turns detected conditions into alerts, coaching plans, summaries and other operational actions.
- **Last-Mile Connectivity** — Monitoring for agent devices, networks, headsets and work environments to identify edge problems before they disrupt service.

## Achievements

- Raised a $33 million strategic investment from Banneker Partners after reporting tenfold revenue growth in 2021.
- Reported more than 100% revenue growth in 2024 and more than 50% global revenue growth in 2025.
- Named a leader in Frost & Sullivan's 2024 and 2025 Workforce Engagement Management Frost Radar reports.
- Named a 2025 Frost & Sullivan Global Customer Value Leader in workforce engagement management.
- Won 2025 American Business Awards recognition, including a People's Choice Stevie for its Invisible GenAI capabilities.
- Listed among CRM Magazine's 2024 Industry Leaders for workforce engagement management.
- Built an ecosystem of more than 180 integrations and data connectors.
- Expanded data-center coverage across the United States, Canada, United Kingdom, Germany and Singapore.

## Latest updates

- **2026-07** — Announced a WEM integration for Cisco Webex Contact Center aimed at managing performance across human and AI agents.
- **2026-06** — Received recognition in DMG Consulting's 2026 workforce-management market report.
- **2026-02** — Expanded global sales and customer-success leadership to support international growth.
- **2026-02** — Reported more than 50% global revenue growth for 2025 and appointed Dave Toliver as CMO and David Liu as CFO.
- **2025-11** — Launched Last-Mile Connectivity monitoring for remote and hybrid contact-center agents.
- **2025-10** — Formed a technology alliance with Alvaria focused on compliant, proactive customer outreach.

## Links

- Website: https://successkpi.com
- LinkedIn: https://www.linkedin.com/company/successkpi
- Twitter/X: https://twitter.com/successkpi

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Profile page: https://yespress.io/successkpi
Published by YesPress — https://yespress.io
Last updated: 2026-08-15