# Stonly

> Stonly is a knowledge platform for customer service that turns static help articles into interactive, step-by-step guides, AI answers and automated workflows. Founded in 2018 by former Dashlane executives Alexis Fogel and Krzysztof Dabrowski, the Paris-based company lets non-technical support and operations teams build decision-tree guides, knowledge bases, checklists and agent playbooks without code - so customers can self-serve and agents can resolve issues faster. It has raised roughly $25.5M from Northzone and Accel and counts SimpliSafe, Devialet, Fastned, Siemens and Tonal among its users.

- **Founded:** 2018
- **Headquarters:** Paris (Levallois-Perret), France
- **Founders:** Alexis Fogel (Co-founder & CEO), Krzysztof Dabrowski (Co-founder)
- **Team size:** Approximately 50-80 employees (estimate)
- **Products:** Interactive Guides, Knowledge Base Software, AI Answers, Knowledge Agents & Business Process Agents, Agent Playbooks & Integrations
- **Notable:** Raised ~$25.5M total from Northzone and Accel across seed and Series A., 4.8/5 rating on Gartner Peer Insights., Reports ~92% accuracy on AI answers and ~71% self-serve success rate.

## Products & services

- **Interactive Guides** — Step-by-step, decision-tree guides with conditional logic, images, video and buttons that adapt to a user's answers - built without code.
- **Knowledge Base Software** — A self-service help center powered by Stonly guides, searchable by customers and embeddable via a chat-style widget.
- **AI Answers** — AI that answers customer questions grounded in the company's structured knowledge, with reported ~92% accuracy.
- **Knowledge Agents & Business Process Agents** — AI and workflow agents that resolve issues and automate support processes end to end.
- **Agent Playbooks & Integrations** — Interactive playbooks inside Zendesk, Freshdesk and Front that guide human agents through complex cases.
- **Checklists, Contact Forms & Surveys** — Onboarding checklists, conditional forms and in-context surveys to guide and collect data from users.

## Achievements

- Raised ~$25.5M total from Northzone and Accel across seed and Series A.
- 4.8/5 rating on Gartner Peer Insights.
- Reports ~92% accuracy on AI answers and ~71% self-serve success rate.
- Adopted by global brands including SimpliSafe, Siemens, Devialet, Fastned and Tonal.
- Founded by the team behind Dashlane, one of France's best-known consumer software companies.

## Latest updates

- **2022-01** — Raised $22M Series A led by Northzone with participation from Accel and angels including Miro's Andrey Khusid.
- **2020-02** — Raised $3.5M seed round led by Accel to make customer support more interactive.

## Links

- Website: https://stonly.com
- LinkedIn: https://www.linkedin.com/company/stonly/
- Twitter/X: https://twitter.com/stonlyHQ
- Facebook: https://www.facebook.com/StonlyHQ/

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Profile page: https://yespress.io/stonly
Published by YesPress — https://yespress.io
Last updated: 2026-08-08