# Sprinklr

> Sprinklr is a New York-based enterprise software company that builds a single AI-native platform for what it calls Unified Customer Experience Management (Unified-CXM). Founded in 2009 by Ragy Thomas, it started in social listening and engagement and grew into four product suites - Service, Social, Marketing, and Insights - built on one codebase so large brands can manage customer conversations across 30-plus digital channels. Public on the NYSE as CXM since 2021, Sprinklr serves more than 1,900 enterprises, including a large share of the Fortune 100, and reported fiscal 2026 revenue of roughly $857 million.

- **Founded:** 2009
- **Headquarters:** New York, New York, USA
- **Founders:** Ragy Thomas (Founder & Chairman (former CEO))
- **Team size:** Roughly 4,000-4,500 employees globally
- **Products:** Sprinklr Service, Sprinklr Social, Sprinklr Marketing, Sprinklr Insights, Sprinklr AI / AI+
- **Notable:** Grew from a 2009 bedroom startup to a NYSE-listed company (ticker CXM) in 2021., Reached unicorn status, raising $46M at a $1B+ valuation., Built four product suites on a single unified codebase rather than acquiring disparate tools.

## Products & services

- **Sprinklr Service** — AI-native customer service and contact-center suite covering voice, digital, chat and self-service, with agent assist and conversational AI bots.
- **Sprinklr Social** — Enterprise social media management for publishing, engagement, community management and governance across major social platforms.
- **Sprinklr Marketing** — Campaign planning, content, advertising and account management tools for orchestrating marketing across paid and organic channels.
- **Sprinklr Insights** — Consumer and brand intelligence suite for social listening, competitive benchmarking, product insights and reputation monitoring.
- **Sprinklr AI / AI+** — Generative and predictive AI layer embedded across all four suites for classification, summarization, agent assist and analytics; includes partnerships with foundation-model providers.

## Achievements

- Grew from a 2009 bedroom startup to a NYSE-listed company (ticker CXM) in 2021.
- Reached unicorn status, raising $46M at a $1B+ valuation.
- Built four product suites on a single unified codebase rather than acquiring disparate tools.
- Serves 1,900+ enterprises including a large share of the Fortune 100.
- Reported fiscal 2026 revenue of ~$857M with positive non-GAAP operating income.
- Grew ARR from AI-native Service products 50% year over year in fiscal 2026.
- Repeatedly named a leader by industry analysts across social suite and CX categories.

## Latest updates

- **2026-07** — Sprinklr appointed Thomas Addis as Chief Revenue Officer, reporting to CEO Rory Read.
- **2026-03** — Reported full-year fiscal 2026 results: total revenue ~$857.2M, up ~8% year over year, with ~17% non-GAAP operating margin.
- **2025-10** — Anthony Coletta joined as CFO (Oct 7) and Karthik Suri joined as Chief Product and Corporate Strategy Officer (Oct 27).
- **2024-11** — Rory Read named President and CEO; Trac Pham moved to an advisory role as Sprinklr sharpened its AI-forward strategy.
- **2026** — ARR from Sprinklr's generative-AI-native Service SKUs grew ~50% year over year.

## Links

- Website: https://www.sprinklr.com
- LinkedIn: https://www.linkedin.com/company/sprinklr/
- Twitter/X: https://twitter.com/Sprinklr
- GitHub: https://github.com/sprinklr
- YouTube: https://www.youtube.com/c/sprinklr
- Instagram: https://www.instagram.com/sprinklr/
- Facebook: https://www.facebook.com/sprinklr

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Profile page: https://yespress.io/sprinklr
Published by YesPress — https://yespress.io
Last updated: 2026-08-08