# Solidroad

> Solidroad is a San Francisco headquartered AI quality assurance and training software company. It scores customer conversations handled by humans and AI, finds skill gaps, and turns those findings into tailored practice simulations for support teams.

- **Founded:** 2023
- **Headquarters:** San Francisco, United States
- **Founders:** Mark Hughes (Co-founder and CEO), Patrick Finlay (Co-founder and CTO)
- **Products:** AI Quality Assurance and scorecards, AI training simulations, Agent coaching and feedback, Assisted QA
- **Notable:** Y Combinator Winter 2025 batch, Reported more than 50 customers and hundreds of thousands of conversations analyzed monthly in June 2025, Crypto.com case study reports 18% lower average handling time and 3% higher CSAT

## Products & services

- **AI Quality Assurance and scorecards** — Automated conversation scoring against customizable standards across support channels, with review of human and AI agent interactions.
- **AI training simulations** — Realistic customer personas and scenarios drawn from live quality findings, with automatic scoring and feedback.
- **Agent coaching and feedback** — Individual coaching insights and suggested practice based on observed skill gaps.
- **Assisted QA** — AI suggested scores inside manual review, which human reviewers can verify or override.

## Achievements

- Y Combinator Winter 2025 batch
- Reported more than 50 customers and hundreds of thousands of conversations analyzed monthly in June 2025
- Crypto.com case study reports 18% lower average handling time and 3% higher CSAT
- ActiveCampaign case study reports more than 2,000 hours of manual QA effort replaced by automated coverage
- $25 million Series A announced in April 2026
- Founder reported reaching $1 million ARR after roughly 500,000 outbound emails, 250 meetings and 40 customers in the early sales phase

## Latest updates

- **2026-09** — Announced partnership with Unwrap to connect customer intelligence with targeted agent training.
- **2026-07** — Announced OpenAI Select Partner designation.
- **2026-04** — Announced $25 million Series A led by Hedosophia.

## Links

- Website: https://solidroad.com/
- LinkedIn: https://www.linkedin.com/company/solidroad/
- Twitter/X: https://x.com/getsolidroad

---

Profile page: https://yespress.io/solidroad
Published by YesPress — https://yespress.io
Last updated: 2026-09-29