# Social Intents

> Social Intents is a bootstrapped Atlanta software company that turns the tools support teams already live in - Microsoft Teams, Slack, Google Chat, Zoom and Webex - into a full live chat and AI chatbot help desk. Instead of asking agents to babysit yet another dashboard, website conversations, WhatsApp, SMS and Messenger messages land right inside their team chat. AI chatbots trained on a company's own content (powered by ChatGPT, Claude or Gemini) resolve routine questions automatically and hand off to a human when things get tricky. Founded in 2014 by James Brookner and profitable without outside funding, the platform serves tens of thousands of businesses on flat, unlimited-agent pricing.

- **Founded:** 2014
- **Headquarters:** Atlanta, Georgia, USA
- **Founders:** James Brookner (Founder)
- **Team size:** Small - reported around 2 employees
- **Products:** Live Chat for Microsoft Teams, Slack & Google Chat, AI Chatbots (ChatGPT, Claude, Gemini), Omnichannel Inbox, White-Label / Agency Program, Developer API & Integrations
- **Notable:** Bootstrapped to tens of thousands of paying customers with no outside funding, Delivered 10M+ chats through the platform, 4.8/5 average rating across G2 and Capterra

## Products & services

- **Live Chat for Microsoft Teams, Slack & Google Chat** — A website chat widget that routes customer conversations directly into a team's existing collaboration tool, so agents respond from Teams, Slack, Google Chat, Zoom or Webex without a separate dashboard.
- **AI Chatbots (ChatGPT, Claude, Gemini)** — Customizable AI chatbots trained on a company's website content, FAQs and documents that answer customer questions 24/7 and automatically hand off to a human agent when needed.
- **Omnichannel Inbox** — Unifies website chat, WhatsApp, SMS and Facebook Messenger into a single stream delivered inside team chat.
- **White-Label / Agency Program** — Lets agencies rebrand and resell the live chat and chatbot platform to their own clients.
- **Developer API & Integrations** — API plus native integrations with Salesforce, HubSpot, Microsoft Dynamics, Mailchimp, Zapier, WordPress, Shopify and Wix.

## Achievements

- Bootstrapped to tens of thousands of paying customers with no outside funding
- Delivered 10M+ chats through the platform
- 4.8/5 average rating across G2 and Capterra
- Adopted by large institutions including USC, University of Chicago and TUI
- Among the first live chat tools to route customer support natively into Slack and Microsoft Teams
- Offers a choice of ChatGPT, Claude or Gemini as the AI engine behind its chatbots

## Latest updates

- **2025-01** — Continued expansion of AI chatbot options letting customers choose between ChatGPT, Claude and Gemini as the underlying model.
- **2024-01** — Broadened omnichannel support to bring WhatsApp, SMS and Messenger conversations into team chat alongside website live chat.

## Links

- Website: https://www.socialintents.com
- LinkedIn: https://www.linkedin.com/company/socialintents
- Twitter/X: https://twitter.com/socialintents
- Facebook: https://www.facebook.com/socialintentsfans/

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Profile page: https://yespress.io/social-intents
Published by YesPress — https://yespress.io
Last updated: 2026-08-08