# Social Intents

> Social Intents is a live chat and AI chatbot platform that lets support teams answer website visitors without leaving Microsoft Teams, Slack, Google Chat, Zoom or Webex. Bootstrapped since roughly 2014 and run by a tiny team, it charges a flat monthly rate with unlimited agents - a deliberate contrast to the per-seat pricing of Intercom, Zendesk and the other help-desk incumbents. It positions itself as a drop-in alternative to tools like Pure Chat, Olark, HelpCrunch, Kustomer, Trengo, Front and GoDaddy's chat.

## Achievements

- Bootstrapped to roughly 65,000 customers with no venture funding.
- One of the only live chat tools that lets agents reply from Microsoft Teams, Slack, Google Chat, Zoom and Webex.
- Flat monthly pricing with unlimited agents, versus per-seat models at most competitors.
- Built-in AI chatbots on ChatGPT, Claude and Gemini with seamless handoff to human agents.
- 50+ integrations including Shopify, WordPress, Wix, BigCommerce and Zapier; SOC 2 and GDPR posture with 256-bit SSL.
- Maintains a strong ~4.8/5 rating on G2 while run by a very small team.

## Latest updates

- **2024-12** — AI chatbots powered by ChatGPT, Claude and Gemini with live-agent handoff are a headline feature.
- **2025-06** — Company reports 50,000+ active businesses and 65,000 customers, still bootstrapped and run by a small team.

## Links

- Website: https://www.socialintents.com/
- LinkedIn: https://www.linkedin.com/company/social-intents
- Twitter/X: https://x.com/socialintents
- Facebook: https://www.facebook.com/socialintents

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Profile page: https://yespress.io/social-intents-live-chat-inside-slack-teams
Published by YesPress — https://yespress.io
Last updated: 2026-08-07