# Social Intents

> Social Intents is a live chat and AI chatbot platform that routes website, WhatsApp, SMS and Messenger conversations straight into the tools support teams already use - Microsoft Teams, Slack, Google Chat, Zoom and Webex. Founded around 2014 by James Brookner and run as a lean, bootstrapped operation out of Atlanta, it has served tens of thousands of businesses and now leans on ChatGPT, Claude and Gemini to auto-answer the bulk of incoming questions.

## Achievements

- Serves 50,000+ businesses worldwide as a bootstrapped, sub-five-person company.
- Live chat integrations for Microsoft Teams, Slack, Google Chat, Zoom and Webex.
- AI chatbots that train on a website in one click and support 80+ languages.
- 4.8/5 average rating on G2 and Capterra.
- Reports 10M+ chats delivered with a 99.9% uptime SLA.

## Latest updates

- **2024-01** — AI chatbots powered by ChatGPT, Claude and Gemini added, trained directly on a customer's website content.
- **2025-01** — Positions AI to auto-resolve about 75% of questions, with human handoff for the rest.

## Links

- Website: https://www.socialintents.com/
- LinkedIn: https://www.linkedin.com/company/social-intents/
- Twitter/X: https://twitter.com/socialintents

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Profile page: https://yespress.io/social-intents-answers-customers-from-slack
Published by YesPress — https://yespress.io
Last updated: 2026-08-07