# SMS Assist, L.L.C.

> SMS Assist combines facilities-management software, operations specialists, and a vetted contractor network to coordinate maintenance across commercial and residential portfolios. Acquired by Lessen in January 2023, its technology and service operations became part of the combined Lessen business.

- **Founded:** 1999
- **Headquarters:** Chicago, United States
- **Founders:** Michael Rothman (Founder and former chairman and CEO)
- **Products:** One by SMS Assist, Reactive maintenance, Recurring exterior and interior services, Residential maintenance coordination, One by Lessen
- **Notable:** Raised $150 million in Series D funding in June 2016., Won Best Enterprise Web at the 2015 Moxie Awards., Ranked No. 32 on the Forbes Cloud 100 as reported in May 2017.

## Products & services

- **One by SMS Assist** — Cloud-based maintenance platform for work orders, service verification, reporting, and coordination between customers, operations teams, and affiliates; subsequently integrated into One by Lessen.
- **Reactive maintenance** — Managed repair coordination across trades including HVAC, plumbing, and electrical.
- **Recurring exterior and interior services** — Scheduled snow and ice management, landscaping, floor care, and preventive maintenance.
- **Residential maintenance coordination** — Maintenance support for institutional single-family rental portfolios; entered this market in 2015.
- **One by Lessen** — Successor platform combining Lessen and SMS Assist workflows, including project requests, scope approvals, change orders, and completion acceptance.

## Achievements

- Raised $150 million in Series D funding in June 2016.
- Won Best Enterprise Web at the 2015 Moxie Awards.
- Ranked No. 32 on the Forbes Cloud 100 as reported in May 2017.
- Built In Best Places to Work recognition in 2022 and 2023.
- Acquired by Lessen in January 2023.

## Latest updates

- **2024-05** — In an interview republished by Lessen, Jay McKee described the companies as fully integrated and operating under the Lessen brand.
- **2026-05** — Successor Lessen announced its HappyCo integration for multifamily maintenance and service execution.
- **2026-08** — Successor Lessen announced a service-network partnership with Paul Davis Restoration.

## Links

- Website: https://www.lessen.com/
- LinkedIn: https://www.linkedin.com/company/sms-assist-llc/
- Twitter/X: https://twitter.com/lessenhq
- YouTube: https://www.youtube.com/@LessenPlatform
- Facebook: https://www.facebook.com/lessenplatform

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Profile page: https://yespress.io/sms-assist-llc
Published by YesPress — https://yespress.io
Last updated: 2026-10-17