# Smartsupp

> Smartsupp is a Czech customer-engagement platform that combines live chat, chatbots and an AI shopping assistant to help online stores turn website visitors into buyers. Founded in Brno in 2013 and profitable since its first full year, it is used by more than 100,000 businesses across Europe - from small webshops to brands like Generali, Audi and Volkswagen. Its flagship AI assistant, Mira, recommends products, answers questions in a brand's own voice and hands conversations to human agents when needed, positioning Smartsupp as an affordable, e-commerce-focused alternative to enterprise suites like Intercom and Zendesk.

- **Founded:** 2013
- **Headquarters:** Brno, Czech Republic
- **Founders:** Vladimir Sandera (Co-founder & former CEO), Petr Janosik (Co-founder)
- **Team size:** ~45-100 employees
- **Products:** Live Chat, Chatbots, Mira AI Shopping Assistant, AI Reply Assistant, Lead Generation
- **Notable:** Grew to 100,000+ business customers, ranking among the top 5 live-chat providers in Europe., Profitable since 2014, built largely without heavy external funding., Maintains 5-star ratings across 700+ reviews on Capterra and G2.

## Products & services

- **Live Chat** — Real-time chat widget that lets store staff talk to visitors on the site, with visitor recording, mobile SDK and multichannel inbox (email, Messenger, WhatsApp).
- **Chatbots** — Automated conversation flows that qualify leads, answer FAQs and cover after-hours support, handing off to a live agent when needed.
- **Mira AI Shopping Assistant** — AI assistant that recommends products, answers technical questions in a brand's custom voice, and passes ready-to-buy shoppers to human operators.
- **AI Reply Assistant** — Generative AI that drafts and speeds agent replies, cutting average response time by around half.
- **Lead Generation** — 24/7 lead capture with custom fields and CRM export.

## Achievements

- Grew to 100,000+ business customers, ranking among the top 5 live-chat providers in Europe.
- Profitable since 2014, built largely without heavy external funding.
- Maintains 5-star ratings across 700+ reviews on Capterra and G2.
- Adopted by major brands including Audi, Volkswagen, Generali and UniCredit Bank.
- Launched Mira, a full AI shopping assistant, extending from live chat into conversational commerce.

## Latest updates

- **2024-01** — Launched the Mira AI Shopping Assistant, adding product recommendations and brand-voice replies on top of live chat.
- **2024-01** — Rolled out an AI Reply Assistant that reduces agent response time by roughly 50%.
- **2021-02** — Added Facebook Messenger integration to unify social conversations in one inbox.

## Links

- Website: https://www.smartsupp.com
- LinkedIn: https://www.linkedin.com/company/smartsupp
- Twitter/X: https://twitter.com/smartsupp
- Instagram: https://www.instagram.com/getsmartsupp/
- Facebook: https://www.facebook.com/Smartsupp

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Profile page: https://yespress.io/smartsupp
Published by YesPress — https://yespress.io
Last updated: 2026-08-08