# Smartsupp

> Smartsupp is a Czech customer messaging platform founded in 2013 in Brno by Petr Janosik, Dusan Kmet and Vladimir Sandera. It began as a free live chat, grew profitably with almost no outside money, and now pairs live chat with chatbots and an AI shopping assistant called Mira. Around 100,000 webshops and websites use it, making it one of the larger European players in the space alongside rivals like Smartsupp's own peers.

## Achievements

- Grew to roughly 100,000 webshops and websites using the product.
- Profitable since 2014, largely bootstrapped in its early years.
- Built a strong presence across Central and Eastern Europe and the DACH region.
- Shipped Mira, an AI shopping assistant reported to handle up to 80% of inquiries.
- Became one of the top-five customer-messaging players in Europe.

## Latest updates

- **2024-01** — Rolled out Mira, its AI shopping assistant, to recommend products and answer shopper questions.
- **2026-01** — Continues to expand AI features while serving around 100,000 webshops as part of the ABUGO group.

## Links

- Website: https://www.smartsupp.com/
- LinkedIn: https://www.linkedin.com/company/smartsupp
- Twitter/X: https://x.com/smartsuppcom
- YouTube: https://www.youtube.com/@smartsupp
- Instagram: https://www.instagram.com/smartsupp/
- Facebook: https://www.facebook.com/smartsupp

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Published by YesPress — https://yespress.io
Last updated: 2026-08-06