# SmartKarrot

> SmartKarrot is an intelligent customer success and account management platform that helps B2B and SaaS companies onboard, retain, and grow their customers. Founded in 2018 and headquartered in Dallas, Texas, it combines customer intelligence, health scoring, early-warning signals, playbooks, and automation so customer success teams can spot churn risk early and turn existing accounts into expansion revenue. Its bet is on 'Customer Success for All' - baking intelligence and automation into the platform rather than leaving success managers to babysit spreadsheets.

- **Founded:** 2018
- **Headquarters:** Dallas, Texas, USA
- **Founders:** Prithwi Dasgupta (Co-Founder & CEO), Arnab Chatterjee (Co-Founder & Chief Product Officer)
- **Team size:** 51-200 (estimated)
- **Products:** SmartKarrot CS, SmartPlaybooks, SmartKonversations, SmartOps, SmartInsights
- **Notable:** Founded by two operators who previously scaled and exited a business valued at over $250M., Completed a $1M+ extended angel funding round (2020)., Built a full suite of six customer success products spanning intelligence, conversations, operations, and automation.

## Products & services

- **SmartKarrot CS** — Core customer success platform with Customer 360, health scores, early-warning system, product analytics, and automation to manage onboarding, retention, and expansion.
- **SmartPlaybooks** — Workflow automation that standardizes and triggers customer success plays across teams and functions.
- **SmartKonversations** — Call intelligence with transcription and sentiment analysis to surface signals from customer conversations.
- **SmartOps** — Operational and risk intelligence for proactive tracking of accounts and escalations.
- **SmartInsights** — Business intelligence and reporting layer that turns customer data into dashboards and metrics like Net Revenue Retention.
- **SmartAssist** — AI-powered virtual assistant that helps customer success managers act on data and recommendations.

## Achievements

- Founded by two operators who previously scaled and exited a business valued at over $250M.
- Completed a $1M+ extended angel funding round (2020).
- Built a full suite of six customer success products spanning intelligence, conversations, operations, and automation.
- Operates across the US and India with a global customer base.
- Rated competitively against category leaders (user sentiment ~88) in independent software reviews.

## Latest updates

- **2020-01** — SmartKarrot announced completion of a $1M+ extended angel funding round.
- **2022-01** — Expanded its product suite with intelligence and automation modules including SmartAssist.

## Links

- Website: https://www.smartkarrot.com/
- LinkedIn: https://www.linkedin.com/company/smartkarrot/
- Twitter/X: https://twitter.com/SmartKarrot
- YouTube: https://www.youtube.com/channel/UCLZxtLCVTju8LLpTSZsoKhA
- Facebook: https://www.facebook.com/smartkarrot/

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Profile page: https://yespress.io/smartkarrot
Published by YesPress — https://yespress.io
Last updated: 2026-08-08