# SmartAssist.ai

> SmartAssist.ai is Kore.ai’s contact center automation offering, combining conversational voice and chat self-service, rules-based routing, digital call deflection and assistance for human agents. It developed from a cloud deflection solution into an end-to-end contact center product; Kore.ai now documents migration to XO v11 Contact Center AI.

- **Founded:** 2020
- **Headquarters:** Orlando, United States
- **Founders:** Raj Koneru (Founder and CEO of Kore.ai, the company behind SmartAssist)
- **Products:** SmartAssist.ai call automation and digital deflection, SmartAssist contact center as a service, AgentAssist integration, XO v11 migration
- **Notable:** Kore.ai launched the expanded SmartAssist CCaaS offering on September 27, 2021., Big Holiday reported nearly 90% automated answering and a 75% decline in transfers to human lines after four months; customer-reported results, not a general performance guarantee.

## Products & services

- **SmartAssist.ai call automation and digital deflection** — Cloud-based conversational IVR, business-rule routing, SMS links to digital support and contextual handoff to human agents.
- **SmartAssist contact center as a service** — End-to-end voice and digital contact center offering with automation, AgentAssist, agent desktop and deployment alongside existing telephony or as a standalone solution.
- **AgentAssist integration** — Agent-facing assistance that carries customer history and context into the live conversation.
- **XO v11 migration** — Documented upgrade path moving SmartAssist configurations into Contact Center AI with module-based licensing.

## Achievements

- Kore.ai launched the expanded SmartAssist CCaaS offering on September 27, 2021.
- Big Holiday reported nearly 90% automated answering and a 75% decline in transfers to human lines after four months; customer-reported results, not a general performance guarantee.

## Latest updates

- **2026-05** — Parent Kore.ai launched its Artemis Agent Platform edition on May 21; this is parent-company news, not a standalone SmartAssist launch.

## Links

- Website: http://www.smartassist.ai
- LinkedIn: https://www.linkedin.com/company/smartassist-ai

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Profile page: https://yespress.io/smartassist-ai
Published by YesPress — https://yespress.io
Last updated: 2026-10-23