# Skalin

> Skalin is an AI-powered customer success platform built for mid-market B2B SaaS teams. It pulls customer data out of the tools companies already use - product usage, CRM, support, email, billing - and unifies it into a single 360-degree view. Self-learning algorithms score account health and surface churn risk weeks before an account goes quiet, while playbooks automate the repetitive parts of the customer journey. Founded in 2020 by Julien Goblet and Nicolas Garmy and based in Paris, Skalin positions itself as a European alternative to platforms like Planhat, Gainsight and ChurnZero, with roughly 130 B2B SaaS teams using it.

- **Founded:** 2020
- **Headquarters:** Paris, France
- **Founders:** Julien Goblet (Co-founder), Nicolas Garmy (Co-founder)
- **Team size:** ~7 employees (2026)
- **Products:** 360 Customer View, Customer Health Score, Playbooks, Project Management / Shared Workspace, AI Agents
- **Notable:** Used by 130+ B2B SaaS teams, Enabled Karnott to manage 1,900 customers with just 3 CSMs, Helped Fasterize cut its churn rate in half and shorten onboarding

## Products & services

- **360 Customer View** — Automatically fetches and unifies customer data from the tools you already use - SaaS product usage, CRM, workspace, support tickets, emails, meetings and revenue - into a single customer record.
- **Customer Health Score** — Self-learning algorithms that silently mine customer data and autonomously detect risky behavior, surfacing churn signals roughly 3-4 weeks before an account goes cold. Works from day one with no rule-setting.
- **Playbooks** — Automated, templated workflows that standardize the customer journey - onboarding, engagement, renewal - and eliminate repetitive manual tasks.
- **Project Management / Shared Workspace** — A shared space for CS teams and their customers to track goals, tasks and milestones together.
- **AI Agents** — AI agents that continuously scan the customer portfolio around the clock and surface risk signals and next actions without manual configuration.

## Achievements

- Used by 130+ B2B SaaS teams
- Enabled Karnott to manage 1,900 customers with just 3 CSMs
- Helped Fasterize cut its churn rate in half and shorten onboarding
- Helped Pitchy reactivate 23% of inactive users via playbook automation
- Deployed alongside Salesforce across 40+ CSMs at Data Impact
- 4.9/5 rating on G2 (per company materials)
- Built and scaled without external venture funding

## Latest updates

- **2024-01** — Positioned platform around AI agents that continuously scan customer portfolios to surface churn risk without manual rule-setting.
- **2025-01** — Repositioned messaging as 'The AI Customer Success Platform for Mid-Market B2B SaaS,' emphasizing unifying customer data and spotting churn risk early.

## Links

- Website: https://www.skalin.io/
- LinkedIn: https://www.linkedin.com/company/skalin/
- YouTube: https://www.youtube.com/@skalin.videos/videos

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Profile page: https://yespress.io/skalin
Published by YesPress — https://yespress.io
Last updated: 2026-08-08