# Live Chat Software (HelpCrunch, WATI, Pure Chat, LivePerson, Rocket.Chat, Provide Support)

> A field guide to six live chat and customer messaging platforms that each stake out a different corner of the same market: HelpCrunch bundles chat, email and knowledge base for small teams; WATI runs support and marketing through the WhatsApp Business API; Pure Chat keeps things simple for solo founders; LivePerson pioneered live chat in 1999 and now sells conversational AI to enterprises; Rocket.Chat is the open-source, self-hostable option; and Provide Support has quietly run chat since 2003. Together they show how the chat bubble on your favorite website became a real software category.

## Achievements

- LivePerson pioneered web live chat, filing the first patent in 1999 and later serving 18,000+ customers including HSBC, Orange and The Home Depot.
- Rocket.Chat became one of the largest open-source communication platforms, self-hostable and used by privacy-conscious organizations worldwide.
- WATI reached roughly $9.6M revenue building on the WhatsApp Business API and raised $23M led by Tiger Global.
- Pure Chat powered over 39 million chats for small businesses before its 2020 acquisition by Ruby.
- Provide Support has served thousands of clients in 100+ countries continuously since 2003.
- HelpCrunch bundles live chat, chatbot, knowledge base, popups and email marketing into a single small-business subscription.

## Latest updates

- **2024-01** — Rocket.Chat raised a $10M bridge round to fund R&D and expansion.
- **2026-01** — HelpCrunch continues to position its all-in-one suite (chat, chatbot, knowledge base, email) for SMBs, with plans from around $12/agent/month.

## Links

- GitHub: https://github.com/RocketChat/Rocket.Chat

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Profile page: https://yespress.io/six-live-chat-tools-website-bubble
Published by YesPress — https://yespress.io
Last updated: 2026-08-07