# Deskpro, Text, Help Scout, SupportBee, Kayako and InvGate

> A practical editorial comparison of six support platforms through the operating models they serve best: SupportBee for deliberately simple email queues, Help Scout for relationship-minded shared support, Text for real-time and commerce-oriented conversations, Deskpro for configurable omnichannel operations, Kayako for guided AI deployment and InvGate for internal service management. The piece argues that buyers should map channels, workflows, governance and ownership before comparing feature grids, because the costliest mistake is choosing software for the support organization a company imagines rather than the one it actually has.

## Achievements

- Deskpro reports more than 30,000 users and agents across more than 150 countries.
- Text says its products are used by more than 37,000 companies in over 150 countries.
- Help Scout says more than 12,000 companies use its platform.
- Kayako says its platform is used by more than 10,000 support professionals at over 300 companies.
- InvGate combines service-management workflows with an optional asset-management product ecosystem.

## Latest updates

- **2026-07** — Text documented configurable AI agents with their own knowledge bases, skills, profiles and escalation behavior.
- **2026-08** — Current product pages across the group emphasize AI-assisted answers, routing, knowledge retrieval or autonomous resolution while retaining human escalation paths.

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Published by YesPress — https://yespress.io
Last updated: 2026-08-05