# Simplesat

> Simplesat is a Seattle-based customer feedback platform that turns one-click CSAT, NPS, CES, and 5-star surveys embedded in helpdesk tickets, email signatures, and chat tools into actionable insight. Spun out of the Browns' web agency Pronto Marketing in 2017 after they got tired of inflated satisfaction scores, the bootstrapped company now serves more than 1,000 brands and plugs into 100-plus tools like Zendesk, HubSpot, Salesforce, ConnectWise, and Slack, routing feedback to the right people and flagging problems the moment scores dip.

- **Founded:** 2016
- **Headquarters:** Seattle, Washington, USA
- **Founders:** Cory Brown (Co-founder & CEO), Derek Brown (Co-founder)
- **Team size:** 11-50 employees (roughly 27 as of mid-2026)
- **Products:** Surveys (CSAT, NPS, CES, 5-star, custom), Reporting & Analytics, Feedback Routing & Alerts, Integrations
- **Notable:** Bootstrapped to 1,000+ customer brands with no venture funding, 4.8/5 rating across roughly 225 verified reviews on G2 and Capterra, Named preferred survey partner by Zendesk, Gladly, and Gorgias

## Products & services

- **Surveys (CSAT, NPS, CES, 5-star, custom)** — One-click, embeddable surveys with eye-catching design, conditional follow-up questions, and multilingual support. Widgets drop into helpdesk tickets, email signatures, and chat tools so customers respond in a single click.
- **Reporting & Analytics** — Dashboards with trend tracking, segmentation by team, brand, region, and tier, AI topic detection, and export to CSV/PDF, Power BI, and Google Sheets.
- **Feedback Routing & Alerts** — Automated routing that surfaces feedback on tickets and pings the right people via Slack, email, or Microsoft Teams the moment scores drop, plus weekly digests.
- **Integrations** — 100+ connections including Zendesk, Freshdesk, Intercom, Help Scout, HubSpot, Salesforce, ConnectWise, Autotask, Gorgias, Gladly, Front, and Pipedrive.

## Achievements

- Bootstrapped to 1,000+ customer brands with no venture funding
- 4.8/5 rating across roughly 225 verified reviews on G2 and Capterra
- Named preferred survey partner by Zendesk, Gladly, and Gorgias
- Handles 10,000+ survey responses per month across customers
- SOC 2 Type II compliant with GDPR/CCPA support
- Grew out of and outlasted its origins as an internal agency tool

## Latest updates

- **2026-01** — Expanded AI topic detection and analytics for high-volume, multi-brand support teams.
- **2025-01** — Repositioned around 'customer feedback clarity for high-volume support teams' with 100+ integrations.

## Links

- Website: https://www.simplesat.io
- LinkedIn: https://www.linkedin.com/company/simplesat
- YouTube: https://www.youtube.com/@simplesat1891
- Instagram: https://www.instagram.com/simplesat/
- Facebook: https://www.facebook.com/simplesatapp

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Profile page: https://yespress.io/simplesat
Published by YesPress — https://yespress.io
Last updated: 2026-08-08