# SightCall

> SightCall is a San Francisco- and Paris-based enterprise software company that turns a customer's or technician's smartphone camera into a live support channel. Its cloud platform blends real-time WebRTC video, augmented-reality annotations, and multimodal generative AI so that a remote expert - or increasingly an AI agent - can see what someone in the field sees, guide them through a fix, and automatically document the session. Used by brands like Ford, Allianz, GE HealthCare, Deutsche Telekom and Lavazza, SightCall targets field service, insurance claims, customer service and healthcare, aiming to resolve problems on the first contact and cut unnecessary truck rolls.

- **Founded:** 2008
- **Headquarters:** San Francisco, United States (with Paris, France operations)
- **Founders:** Thomas Cottereau (Co-founder & CEO), Antoine Vervoort (Co-founder (SVP Product & Engineering))
- **Team size:** ~58 employees
- **Products:** SightCall VISION, Xpert Knowledge, Remote Visual Support / Video Assistance, CRM & FSM Integrations
- **Notable:** Ranked in the Inc. 5000 Class of 2023 as one of the fastest-growing software companies in the U.S., Closed a $42M Series B in 2021 led by InfraVia Capital Partners with Bpifrance., Pioneered enterprise WebRTC video (as Weemo) and built a global real-time video infrastructure from scratch.

## Products & services

- **SightCall VISION** — The core platform that lets agents, customers, technicians and remote experts See, Analyze, Guide and Report at the moment of service, combining AR, live video and multimodal generative AI computer vision.
- **Xpert Knowledge** — An agentic AI feature that captures audio, video, photos and conversation from live service calls and auto-generates step-by-step multimedia tutorials, building a living knowledge base to counter workforce knowledge drain.
- **Remote Visual Support / Video Assistance** — Real-time WebRTC video with AR annotations and digital anchors that a remote expert uses to guide a person in the field, embeddable in native apps, mobile web and wearables.
- **CRM & FSM Integrations** — Prebuilt visual-support integrations embedded directly into Salesforce, ServiceNow, SAP Field Service Management and Microsoft Dynamics 365 consoles and work orders.

## Achievements

- Ranked in the Inc. 5000 Class of 2023 as one of the fastest-growing software companies in the U.S.
- Closed a $42M Series B in 2021 led by InfraVia Capital Partners with Bpifrance.
- Pioneered enterprise WebRTC video (as Weemo) and built a global real-time video infrastructure from scratch.
- Helped major brands pivot to remote service during the 2020 pandemic.
- Launched SightCall VISION, positioned as the platform to See, Analyze, Guide and Report at the moment of service.
- Launched Xpert Knowledge agentic AI in 2025 targeting the estimated $30B annual knowledge-drain problem.

## Latest updates

- **2025-06** — Launched Xpert Knowledge, an agentic AI feature in SightCall VISION that captures frontline expertise mid-call and auto-generates multimedia tutorials to fight the $30B knowledge drain.
- **2024-02** — Published work on multimodal generative AI in service and shipped Q1 2024 platform features including data-matrix and barcode scanning during calls.
- **2023-12** — Introduced SightCall VISION, combining AR, generative AI and digital process automation for enterprise service delivery.
- **2023-08** — Named to the Inc. 5000 list of fastest-growing U.S. software companies.

## Links

- Website: https://sightcall.com
- LinkedIn: https://www.linkedin.com/company/sightcall
- Twitter/X: https://twitter.com/SightCall
- YouTube: https://www.youtube.com/c/sightcall
- Facebook: https://facebook.com/sightcall/

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Profile page: https://yespress.io/sightcall
Published by YesPress — https://yespress.io
Last updated: 2026-07-10