# Shihab Muhammed

> Shihab Muhammed is the co-founder and CEO of SurveySparrow, the feedback software company he started with Subin Sebastian in Kochi in 2017. An electronics graduate and former Zoho engineer, he became Freshworks’ third employee and led its Freshservice business unit before building a company around conversational surveys, customer feedback and employee experience. He is also publicly listed as an angel investor.

- **Role:** Co-founder & CEO at SurveySparrow
- **Organizations:** SurveySparrow, Freshworks, Zoho
- **Education:** BTech, Electronics and Communication Engineering, Cochin University of Science and Technology
- **Known for:** Was employee number three at Freshdesk, later Freshworks., Led the Freshservice business unit at Freshworks., Co-founded SurveySparrow with Subin Sebastian in 2017.

## Career timeline

- **2002-2006** — Studied electronics and communication engineering at Cochin University of Science and Technology.
- **Before 2010** — Started his software career at Zoho, where he learned Java and met Girish Mathrubootham.
- **2010** — Joined the early Freshdesk team as employee number three; the company later became Freshworks.
- **2010-2017** — Progressed from engineering into product and business leadership, including heading Freshservice.
- **2017** — Left Freshworks and co-founded SurveySparrow with Subin Sebastian in Kochi; the flagship product launched in October.
- **2019** — SurveySparrow announced $1.4 million in seed funding from Prime Venture Partners on April 2.
- **2026** — SurveySparrow launched SparrowCRM on September 3, extending its product family into sales and revenue software.

## Achievements

- Was employee number three at Freshdesk, later Freshworks.
- Led the Freshservice business unit at Freshworks.
- Co-founded SurveySparrow with Subin Sebastian in 2017.
- Led SurveySparrow when it announced a $1.4 million seed round in April 2019.
- Built a software business serving an international market from an initial Kochi office.

## Latest updates

- **2026-09** — SurveySparrow launched SparrowCRM on September 3. Its announcement quotes Muhammed on connecting sales pipeline context and helping salespeople act within their workflow.
- **2026-01** — SparrowDesk expanded channel-aware AI agents to email support; Muhammed commented on rising expectations for response times.

## Links

- Website: https://surveysparrow.com/
- LinkedIn: https://www.linkedin.com/in/shihabmuhammed/
- Twitter/X: https://twitter.com/shihabmdp

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Profile page: https://yespress.io/shihab-muhammed
Published by YesPress — https://yespress.io
Last updated: 2026-10-21