# Sharpen

> Sharpen (SharpenCX) is a cloud contact center platform built for phone-heavy, regulated industries such as financial services, healthcare, utilities and government. Founded in Indianapolis in 2011 by Cameron Weeks, it sells a modular stack - inbound routing, outbound dialing, IVR, messaging and AI voice agents - that companies can run standalone or layer onto systems they already own. Now a TELEO Capital portfolio company, Sharpen has grown through acquisitions including Plum Voice and Ytel, and pitches itself as a trust-first alternative to larger CCaaS vendors like Five9, Genesys, NICE and Talkdesk.

- **Founded:** 2011
- **Headquarters:** Indianapolis, Indiana, USA
- **Founders:** Cameron Weeks (Founder & former CEO)
- **Team size:** Roughly 100-250 employees (estimate)
- **Products:** Inbound Contact Center, Outbound Sales Dialer, AI Voice Agents, Modern IVR, Messaging & SMS
- **Notable:** Named 2026 North American Cloud Contact Center Customer Value Leadership recognition by Frost & Sullivan for trust-driven CX innovation., Won Frost & Sullivan's 2021 Customer Value Leadership Award for overall price, performance and quality., Raised more than $55 million in growth funding across multiple rounds.

## Products & services

- **Inbound Contact Center** — Agent tools, routing and visibility controls for handling inbound customer interactions across channels.
- **Outbound Sales Dialer** — Predictive and high-performance dialing for outbound sales and outreach campaigns.
- **AI Voice Agents** — Conversational AI (powered in part by an ElevenLabs partnership) that resolves customer requests automatically with sentiment detection and smart handoffs to humans.
- **Modern IVR** — Intelligent call routing and self-service, strengthened by the acquisition of Plum Voice.
- **Messaging & SMS** — Cross-channel messaging and text engagement, expanded via the Ytel acquisition's developer APIs.
- **Number Remediation** — Reputation protection and deliverability for outbound calls so they don't get flagged as spam.
- **Pay-by-Phone** — Secure, PCI-compliant, no-train/no-retain payment capture over the phone, available 24/7.

## Achievements

- Named 2026 North American Cloud Contact Center Customer Value Leadership recognition by Frost & Sullivan for trust-driven CX innovation.
- Won Frost & Sullivan's 2021 Customer Value Leadership Award for overall price, performance and quality.
- Raised more than $55 million in growth funding across multiple rounds.
- Acquired Plum Voice (2023) and Ytel (2025) to expand IVR, voice automation and developer APIs.
- Earned G2 recognition badges including Users Love Us, Highest User Adoption, Best ROI and High Performer (Mid-Market).
- Reports platform metrics including 38% faster resolutions, 2.4x call deflection and 91% CSAT maintained.

## Latest updates

- **2026-02** — Frost & Sullivan named SharpenCX the 2026 North American Cloud Contact Center Customer Value Leader for trust-driven CX innovation.
- **2025-12** — SharpenCX acquired Ytel, an Irvine, California cloud-communications and developer-API company, expanding its SMS, voice and multi-channel messaging.
- **2023-11** — SharpenCX acquired Plum Voice, adding IVR and conversational-AI voice-automation technology.

## Links

- Website: https://sharpencx.com
- LinkedIn: https://www.linkedin.com/company/sharpentech
- Twitter/X: https://twitter.com/sharpentech

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Profile page: https://yespress.io/sharpen
Published by YesPress — https://yespress.io
Last updated: 2026-08-08