# Sharad Khandelwal

> Sharad Khandelwal is the London-based co-founder and CEO of SentiSum. A software engineer with experience in equities algorithmic trading at Merrill Lynch and an associate director role at RBC Capital Markets, he turned his technical background toward analysing customer feedback. He built SentiSum’s first product and argues that businesses should connect customer conversations to specific causes, responsible teams and timely action.

- **Role:** Co-Founder & CEO at SentiSum
- **Organizations:** SentiSum, askSenti, RBC Capital Markets, Merrill Lynch, Sapient, Infosys Technologies
- **Education:** MSc, Software Systems Engineering, University College London
- **Known for:** Built SentiSum’s initial minimum viable product., Participated in a 500 Startups cohort with SentiSum., Presented an early Just Eat collaboration that validated the product on production review data.

## Career timeline

- **2004-2006** — Software engineer at Infosys Technologies.
- **2006-2009** — Senior Associate Technology at Sapient, with work in the United States and India.
- **2009-2010** — Studied Software Systems Engineering at University College London; has also described studying machine learning there.
- **2010-2011** — Worked in equities algorithmic trading at Merrill Lynch.
- **2011-2015** — Associate Director at RBC Capital Markets.
- **2015-2016** — Co-founder and CEO of askSenti; the early company profile dates its founding to June 2015.
- **2016** — Says SentiSum was built in 2016. Presented the Just Eat collaboration with Matt Gillam at Food Tech Week London.
- **2023** — SentiSum announced its partnership with cross-border e-commerce specialist MakesYouLocal.
- **2024** — Vivek Ganotra joined as co-founder in June. Khandelwal appeared on CX Insider in November.
- **2026** — Published The Silent Majority and continued writing about customer intelligence and accountability for AI findings.

## Achievements

- Built SentiSum’s initial minimum viable product.
- Participated in a 500 Startups cohort with SentiSum.
- Presented an early Just Eat collaboration that validated the product on production review data.
- Developed SentiSum’s customer-analytics business with clients including British Airways and Schuh.

## Latest updates

- **2026-07** — His LinkedIn profile lists The silent majority, published July 3, 2026, questioning reliance on surveys.
- **2025-08** — Published The Retention Crisis, arguing that customer feedback needs to reach teams able to act on it.
- **2024-11** — Appeared on CX Insider to discuss surveys, NPS and frictionless customer experiences.
- **2024-06** — SentiSum’s team page says Vivek Ganotra joined him as co-founder.

## Links

- Website: https://www.sentisum.com/
- LinkedIn: https://www.linkedin.com/in/sharadkhandelwal/

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Profile page: https://yespress.io/sharad-khandelwal
Published by YesPress — https://yespress.io
Last updated: 2026-10-14