# ServiceRocket

> ServiceRocket helps enterprises implement, migrate, integrate and operate software, with a particular focus on Atlassian. It also supplies software vendors with technical support, customer education and app engineering, alongside its own software products. Founded by Rob Castaneda in Sydney in 2001, the company now operates globally from a Palo Alto headquarters.

- **Founded:** 2001
- **Headquarters:** Palo Alto, United States
- **Founders:** Rob Castaneda (Founder and Chief Executive Officer)
- **Products:** Atlassian cloud migration, ITSM implementation, Atlassian managed services and Center of Excellence, Licensing and consulting, Training and customer education
- **Notable:** Reports more than 4,000 active customers., Recognized by CIO Review as a 2023 Top Atlassian Services Company., Reported receiving a global Atlassian Co-Selling Excellence Award in 2025.

## Products & services

- **Atlassian cloud migration** — Assessment, preparation, trial migration and production migration for Jira, Confluence and Jira Service Management, including complex integrations.
- **ITSM implementation** — Design and implementation of Jira Service Management workflows, portals, service automation and integrations.
- **Atlassian managed services and Center of Excellence** — Ongoing administration, architecture, governance, engineering and advisory services.
- **Licensing and consulting** — Atlassian license support, architecture advice and optimization of existing software environments.
- **Training and customer education** — Customized user training and software-vendor customer education strategy.
- **Tech-enabled support** — Globally distributed technical support operations for software vendors and their customers.
- **Apps engineering** — Development of integrations, add-ons and secondary product features for platform companies.
- **Connector for Salesforce & Jira** — Integration that began as a custom plugin in 2007, became publicly available in 2010 and added a cloud version in 2014.
- **Learndot** — Customer-education learning management platform; ServiceRocket acquired assets of its developer, Matygo Educational Incorporated, in January 2015.

## Achievements

- Reports more than 4,000 active customers.
- Recognized by CIO Review as a 2023 Top Atlassian Services Company.
- Reported receiving a global Atlassian Co-Selling Excellence Award in 2025.
- A semiconductor migration case reports preserving critical data across 26,000+ tickets and reconstructing 100+ automations.
- A 2024 technology-company case reports completing a migration in 10 weeks while saving 20% of the initial budget.
- An energy-company case reports growth from 2,000 to 6,000 Jira users during a 12-month Center of Excellence engagement.

## Latest updates

- **2026-09** — September 30: announced Atlassian Gold Solution Partner status in EMEA.
- **2026-09** — September 7: published the energy-company Atlassian Center of Excellence case study; the listing page carries a different August date.
- **2026-08** — August 24: published a semiconductor-company migration case covering 26,000+ tickets and 100+ automations.

## Links

- Website: https://www.servicerocket.com/
- LinkedIn: https://www.linkedin.com/company/servicerocket/
- Twitter/X: https://twitter.com/ServiceRocket/
- GitHub: https://github.com/servicerocket
- YouTube: https://www.youtube.com/@ServiceRocket
- Instagram: https://www.instagram.com/servicerocket/
- Facebook: https://www.facebook.com/ServiceRocket

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Profile page: https://yespress.io/servicerocket
Published by YesPress — https://yespress.io
Last updated: 2026-10-02