# ServiceNow

> ServiceNow is the enterprise software company behind the Now Platform, a single cloud system that turns the messy, cross-departmental work of large organizations - IT tickets, HR cases, customer issues, security incidents - into digital workflows that can be automated. Founded in 2004 by Fred Luddy and now led by CEO Bill McDermott, the company has grown into one of the most valuable software firms in the world, generating over $13 billion in annual revenue and racing to embed agentic AI into every business process for the 8,000-plus enterprises and the vast majority of the Fortune 500 that run on it.

- **Founded:** 2004
- **Headquarters:** Santa Clara, California, United States
- **Founders:** Fred Luddy (Founder (former CTO of Peregrine Systems); originally launched the company as Glidesoft), Eric Bensley (VP, Product Marketing - CRM at ServiceNow), Bill McDermott (Chairman and CEO at ServiceNow), Gina Mastantuono (President and Chief Financial Officer at ServiceNow (promoted to dual President/CFO role in January 2025)), Amit Zavery (President, COO and Chief Product Officer at ServiceNow), Gavin King (VP, Portfolio Marketing at ServiceNow), Keigo Okumura (Vice President, Marketing at ServiceNow Japan), Anand Tharanathan (Group Vice President, Global Head of Product Research and Insights at ServiceNow), Justine Davis (VP Developer Marketing, Community & Developer Relations at ServiceNow), Laura McCullough (VP of Brand Strategy & Creative at ServiceNow), Ashraf Karim (Senior Vice President, Connected Customer Experiences & Technology at ServiceNow), Samantha Mah (VP Strategic Partnerships and Growth at ServiceNow), Tania Brown (Area Vice President, APAC Strategic Customer Engagements (Elevate) at ServiceNow), Diya Mathew (Senior Manager, Customer Engagement Strategy - Office of the President & COO at ServiceNow), Brian Solis (Head of Global Innovation at ServiceNow)
- **Team size:** Approximately 27,000-35,000 employees (reported headcount grew toward ~35,000 by 2026).
- **Products:** Now Platform, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations & Risk (SecOps/GRC), HR Service Delivery
- **Notable:** Grew from an IT-helpdesk startup into a $13B+ revenue enterprise software leader., Powers the large majority of the Fortune 500 on a single platform., IPO in 2012 (NYSE: NOW); since added to major indices as one of the largest U.S. software companies.

## Products & services

- **Now Platform** — The single cloud platform and shared data model underpinning every ServiceNow product, including low-code app development (App Engine), Flow Designer, Integration Hub, and UI Builder.
- **IT Service Management (ITSM)** — The original flagship: incident, problem, change, and request management that replaced clunky on-premise IT helpdesk tools.
- **IT Operations Management (ITOM)** — Discovery, service mapping, event management, and AIOps to keep infrastructure healthy and outages short.
- **Security Operations & Risk (SecOps/GRC)** — Security incident response, vulnerability response, and governance, risk and compliance workflows.
- **HR Service Delivery** — Employee onboarding, case management, and self-service that brings HR into the same workflow engine as IT.
- **Customer Service Management (CSM)** — Connects front-office customer issues to back-office teams so problems get resolved at the source.
- **Now Assist (AI) & AI Agents** — Generative and agentic AI woven across the platform - virtual agents, summarization, code generation, and autonomous AI agents that execute multi-step work.
- **Strategic Portfolio Management & App Engine** — Planning, demand, and low-code application building so customers create their own workflow apps on the platform.
- **ServiceNow Otto** — Unveiled at Knowledge 2026, a single AI experience/front door that unifies Now Assist, Moveworks, and AI Experience - conversational AI, enterprise search, AI voice agents, and plain-language analytics - sitting across the whole enterprise and routing work to the right agent to completion.
- **Action Fabric & AI Control Tower** — Action Fabric opens the Now Platform's governed system of action to any AI agent (ServiceNow, Claude, Copilot, or homegrown) via a generally available MCP Server; AI Control Tower discovers, observes, governs, secures, and measures AI deployed across any enterprise system.
- **Autonomous Workforce** — AI specialists for IT, CRM, employee service, and security/risk that complete end-to-end processes alongside humans - autonomously resolving cases, containing threats, managing incidents, and handling high-volume requests.

## Achievements

- Grew from an IT-helpdesk startup into a $13B+ revenue enterprise software leader.
- Powers the large majority of the Fortune 500 on a single platform.
- IPO in 2012 (NYSE: NOW); since added to major indices as one of the largest U.S. software companies.
- Set and then raised its Now Assist AI revenue target to roughly $1.5 billion for 2026; Now Assist customers spending over $1M in annual contract value grew 130%+ YoY in Q1 2026.
- Closed a string of AI/security acquisitions - Moveworks, Veza (identity intelligence), Armis ($7.75B, OT/cyber asset security), and Traceloop - to extend agentic AI.
- Launched ServiceNow Otto and Action Fabric at Knowledge 2026, opening its governed system of action to any third-party AI agent via an MCP Server.

## Latest updates

- **2025-03** — Announced agreement to acquire Moveworks to bring a front-end AI assistant and enterprise search to every employee.
- **2025-07** — Reported Q2 FY2025 subscription revenue of ~$3.11B, up ~22.5% YoY, and raised full-year outlook.
- **2025-12** — Closed the acquisition of Moveworks (December 15, 2025).
- **2026-01** — Reported Q4 FY2025 results; reiterated multiyear push toward ~$15B revenue by 2027 and a $220B+ addressable market.
- **2026-03** — Closed the acquisition of Veza (March 2, 2026), adding AI-native identity intelligence and continuous visibility into who and what has access to enterprise resources; also acquired Traceloop (code generation/LLM observability).
- **2026-04** — Reported Q1 FY2026: subscription revenue of $3.67B (up 22% YoY), total revenue $3.77B, cRPO of $12.64B, and raised full-year subscription guidance to ~$15.7B. Stock fell ~17% despite beating on every metric.
- **2026-04** — Closed the $7.75B all-cash acquisition of Armis (April 20, 2026), extending the security platform into physical and operational-technology (OT) assets and cyber exposure management.
- **2026-05** — At Knowledge 2026, launched ServiceNow Otto (unified AI experience combining Now Assist, Moveworks, and AI Experience), Action Fabric (opening the platform to any AI agent via a GA MCP Server, with Anthropic/Claude Cowork as first design partner), an expanded Autonomous Workforce, and a broadened AI Control Tower; deepened Microsoft Agent 365 governance integration.

## Links

- Website: https://servicenow.com
- LinkedIn: https://www.linkedin.com/company/servicenow
- Twitter/X: https://twitter.com/servicenow
- GitHub: https://github.com/ServiceNow
- YouTube: https://www.youtube.com/servicenow
- Instagram: https://www.instagram.com/servicenow
- Facebook: https://www.facebook.com/servicenow

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Published by YesPress — https://yespress.io
Last updated: 2026-07-01