# ServiceMax by PTC

> ServiceMax by PTC provides cloud software for managing service on complex installed equipment. Its applications connect asset records, work orders, dispatch, mobile technicians, parts, and contracts for manufacturers, operators, and service providers. PTC acquired the business in January 2023.

- **Founded:** 2007
- **Headquarters:** Pleasanton, United States
- **Founders:** Athani Krishna (Co-founder), Hari Subramanian (Co-founder)
- **Products:** ServiceMax Core, Service Board, ServiceMax Go, Asset 360 for Salesforce, FieldFX
- **Notable:** PTC reports being named a Leader in the IDC MarketScape Worldwide AI-Enabled Field Service Management Applications 2025 Vendor Assessment., Eastern Lift Truck reports two hours less paperwork per technician per week., Schneider Electric reports eliminating 70% of paper-based processes and improving first-time fix rate by three points.

## Products & services

- **ServiceMax Core** — Work execution, installed asset records, parts tracking, and contract and warranty administration.
- **Service Board** — Scheduling and dispatch tools for matching technicians and jobs.
- **ServiceMax Go** — Mobile technician application with offline access, synchronization, and service documentation.
- **Asset 360 for Salesforce** — Asset visibility and lifecycle service capabilities built on Salesforce Field Service.
- **FieldFX** — Field operations and ticketing software for energy, industrial, and environmental services; added through LiquidFrameworks.
- **ServiceMax AI** — Generative assistant using equipment history and service knowledge to support technicians and automate tasks.
- **DataGuide** — Forms and checklists for inspections and service data capture.
- **Zinc** — Messaging and collaboration for field teams and experts.

## Achievements

- PTC reports being named a Leader in the IDC MarketScape Worldwide AI-Enabled Field Service Management Applications 2025 Vendor Assessment.
- Eastern Lift Truck reports two hours less paperwork per technician per week.
- Schneider Electric reports eliminating 70% of paper-based processes and improving first-time fix rate by three points.
- MilliporeSigma reports a 94% contract renewal rate.
- Westmor reports a 20% increase in technician utilization.

## Latest updates

- **2026-06** — Core 30.0 released June 11 with task dependencies, modernized service tasks, repeat task functionality, localization, and entitlement details.
- **2026-06** — PTC’s ServiceMax Spring 2026 Highlights video was published June 9.
- **2025-02** — PTC launched ServiceMax AI on February 12.

## Links

- Website: https://www.servicemax.com
- LinkedIn: https://www.linkedin.com/company/servicemax
- Twitter/X: https://twitter.com/ServiceMax
- YouTube: https://www.youtube.com/ptc
- Facebook: https://www.facebook.com/servicemaxinc

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Published by YesPress — https://yespress.io
Last updated: 2026-10-01