# ServiceChannel

> ServiceChannel sells facilities management software, a contractor marketplace and managed operations services to multi-location businesses. Its platform connects maintenance requests, assets, providers, invoices and analytics so operators can control repair spending and equipment downtime. Acquired by Fortive in 2021, it reports more than 600 brands using its platform across more than 500,000 commercial locations in 66 countries as of April 2026.

- **Founded:** 1999
- **Headquarters:** Greenville, United States
- **Founders:** Steven Gottfried (Co-founder and former CEO), Serge Lubensky (Co-founder and former CTO)
- **Products:** ServiceChannel Platform, Service Provider Marketplace, ServiceChannel Managed, ServiceChannel AI, ServiceChannel Analytics
- **Notable:** Fortive completed its acquisition on August 24, 2021., The April 2026 release reports more than 600 brands and more than 500,000 commercial locations., Vera Bradley’s customer case reports 25% savings on general repair and electrical invoices within three months.

## Products & services

- **ServiceChannel Platform** — Per-location SaaS for work orders, invoices, providers, assets, compliance, budgets and analytics.
- **Service Provider Marketplace** — Contractor discovery and sourcing informed by service performance, trade and geographic coverage.
- **ServiceChannel Managed** — Optional call center, work order administration, sourcing, provider management and program support.
- **ServiceChannel AI** — Embedded assistance for work order creation, summaries and workflow decisions; phased rollout with human oversight.
- **ServiceChannel Analytics** — Reporting on spend, provider performance and asset health; custom analytics and data integrations.
- **ServiceChannel Mobile and Provider App** — Onsite requests, photos, status updates, technician check-in and asset records.
- **EasyPay** — Embedded payment offering supported by partner Viewpost.

## Achievements

- Fortive completed its acquisition on August 24, 2021.
- The April 2026 release reports more than 600 brands and more than 500,000 commercial locations.
- Vera Bradley’s customer case reports 25% savings on general repair and electrical invoices within three months.
- An unnamed nationwide retailer’s June 2025 case reports $1,750 annual savings per location.

## Latest updates

- **2026-07** — Summer release adds beta AI asset recognition from mobile photos and location summaries; users confirm suggested asset values before saving.
- **2026-04** — ServiceChannel AI launches April 7 with core AI included in subscriptions and a phased rollout.
- **2025-04** — Partner Ecosystem and dedicated Partner Portal launch April 7.

## Links

- Website: https://servicechannel.com/
- LinkedIn: https://www.linkedin.com/company/servicechannel/
- Twitter/X: https://twitter.com/ServiceChannel
- YouTube: https://www.youtube.com/user/ServiceChanneltv

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Profile page: https://yespress.io/servicechannel
Published by YesPress — https://yespress.io
Last updated: 2026-10-02