# Serval

> Serval is a San Francisco software company building an AI-native IT service management (ITSM) platform. Founded in 2024 by Jake Stauch and Alex McLeod, it lets IT teams describe workflows in plain English and turns them into executable, auditable automations - handling help desk tickets, just-in-time access, onboarding and offboarding. Customers report automating more than half of their IT tickets, and the company reached a reported $1 billion valuation roughly 18 months after launch, backed by Sequoia, Redpoint, General Catalyst and First Round.

- **Founded:** 2024
- **Headquarters:** San Francisco, California, United States
- **Founders:** Jake Stauch (Co-Founder & CEO), Alex McLeod (Co-Founder & CTO)
- **Team size:** ~130 employees (reported); LinkedIn lists 51-200
- **Products:** Serval AI-native ITSM platform, Natural language workflow builder, AI agents for IT, Serval Start
- **Notable:** Reached a reported $1 billion valuation roughly 18 months after founding, Raised a reported ~$122M-$127M total across seed, Series A ($47M) and Series B ($75M), Series B led by Sequoia, who compared the customer feedback to ServiceNow in 2009

## Products & services

- **Serval AI-native ITSM platform** — An IT service management platform where users describe workflows in plain English and a code-generation engine turns them into executable, versioned automations for help desk tickets, access, onboarding and offboarding.
- **Natural language workflow builder** — A builder that translates natural language into reviewable workflow code, giving IT admins auditable automations without manual scripting.
- **AI agents for IT** — An autonomous AI workforce that handles help desk requests, just-in-time access, provisioning and reporting across cloud, self-hosted and hybrid deployments.
- **Serval Start** — A program aimed at aspiring founders and early operators to join and build with Serval.

## Achievements

- Reached a reported $1 billion valuation roughly 18 months after founding
- Raised a reported ~$122M-$127M total across seed, Series A ($47M) and Series B ($75M)
- Series B led by Sequoia, who compared the customer feedback to ServiceNow in 2009
- Customers report automating 50%+ of IT tickets, some replacing prior ITSM entirely
- Reported 500% revenue growth and tripled headcount within a year
- Founder Jake Stauch named to Forbes 30 Under 30 (2017)

## Latest updates

- **2025-12** — Raised $75M at a reported $1B valuation in a round led by Sequoia to expand enterprise automation beyond IT.
- **2025-10** — Raised $47M Series A led by Redpoint Ventures to bring AI agents to IT service management.
- **2025** — Expanded from IT automation into HR, Finance, Legal, Security and Engineering use cases.
- **2025** — Launched Serval Start, a program for aspiring founders and early operators.

## Links

- Website: https://serval.com
- LinkedIn: https://www.linkedin.com/company/getserval
- Twitter/X: https://x.com/getserval

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Profile page: https://yespress.io/serval
Published by YesPress — https://yespress.io
Last updated: 2026-07-10