# Serenova

> Serenova was the Austin-based cloud contact center software business formerly called LiveOps Cloud. Its CxEngage platform combines customer communication channels, routing, reporting and integrations, with quality and workforce management capabilities. Serenova merged with Lifesize in 2020; Enghouse acquired substantially all Lifesize assets, including Serenova, in 2023 and now offers CxEngage through Enghouse Interactive.

- **Founded:** 2000
- **Headquarters:** Austin, United States
- **Products:** CxEngage, Skylight for CxEngage, CxEngage Quality Management, ProScheduler / CxWFM, CxEngage Rapid Response
- **Notable:** CxEngage launched in March 2016 on AWS., Marlin reported over 83,000 users in 2017 and over 100,000 in 2019, across the historical Serenova portfolio., Serenova reported a 500-plus-agent government deployment that had handled over 150,000 calls in its March 2020 Rapid Response announcement.

## Products & services

- **CxEngage** — API-first cloud contact center platform launched in March 2016, now offered by Enghouse Interactive for omnichannel engagement, routing, reporting and enterprise integrations.
- **Skylight for CxEngage** — Agent workspace demonstrated in 2017 to bring communication channels and customer information together.
- **CxEngage Quality Management** — Recording, evaluation and coaching capabilities associated with the TelStrat-expanded portfolio.
- **ProScheduler / CxWFM** — Forecasting and scheduling technology added through the 2019 ProScheduler acquisition.
- **CxEngage Rapid Response** — Historical March 2020 program offering accelerated contact center cloud and remote-work deployment within 48 hours.

## Achievements

- CxEngage launched in March 2016 on AWS.
- Marlin reported over 83,000 users in 2017 and over 100,000 in 2019, across the historical Serenova portfolio.
- Serenova reported a 500-plus-agent government deployment that had handled over 150,000 calls in its March 2020 Rapid Response announcement.
- CxEngage continues to be marketed by Enghouse Interactive following the 2023 acquisition.

## Latest updates

- **2023-05** — Lifesize filed pre-negotiated Chapter 11 petitions and announced an asset purchase agreement with Enghouse covering brands including Serenova.
- **2023-08** — Enghouse announced completion of the Lifesize asset purchase for approximately US$20.7 million, subject to adjustments.
- **2026-10** — Research check: Enghouse Interactive currently markets CxEngage as its enterprise cloud contact center platform; this is a website observation, not a newly dated product launch.

## Links

- Website: http://www.serenova.com
- LinkedIn: https://www.linkedin.com/company/serenova/
- Twitter/X: https://twitter.com/SerenovaShine
- Facebook: https://www.facebook.com/serenovashine/

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Profile page: https://yespress.io/serenova
Published by YesPress — https://yespress.io
Last updated: 2026-10-01