# SentiSum

> SentiSum is a London-based, AI-native customer experience (CX) intelligence platform that unifies every customer conversation - tickets, chats, calls, reviews and surveys - into one continuously updated picture. Instead of static dashboards, it uses its Kyo AI engine to surface what is breaking, quantify what it is costing in pounds, and recommend what to fix, delivering alerts inside the tools CX teams already use. Founded in the mid-2010s by Sharad Khandelwal, the company works with brands including Gousto, Ticketmaster, Schuh, JustPark and BAT to turn scattered feedback into prioritised, revenue-focused action.

- **Founded:** 2015
- **Headquarters:** London, United Kingdom
- **Founders:** Sharad Khandelwal (Co-Founder & CEO), Oleksander Bondarev (Co-Founder), Vivek Ganotra (Co-Founder (joined 2024))
- **Team size:** ~23 (2025)
- **Products:** Kyo AI Engine, Insights Agent, Early Warning Agent, Quality Agent, Unified Signals
- **Notable:** Built an AI-native VoC platform used by well-known brands including Gousto, Ticketmaster and Schuh., Reached ~$2.5M revenue with a lean ~23-person team., Backed by Newable, 500 Global and the London Co-Investment Fund.

## Products & services

- **Kyo AI Engine** — The core intelligence layer that reads every customer conversation across channels and structures it into topics, sentiment and root causes.
- **Insights Agent** — Delivers root-cause analysis and the dollar/pound impact of issues in plain English.
- **Early Warning Agent** — Detects anomalies and emerging problems in feedback before they compound into trends.
- **Quality Agent** — Scores support conversations and predicts CSAT without sending surveys.
- **Unified Signals** — Consolidates feedback from tickets, chats, calls, reviews and surveys into a single continuously updated picture.
- **Topic & Sentiment Analysis (VoC platform)** — The original SentiSum product: automated tagging and sentiment analysis of customer support tickets across 100+ languages.

## Achievements

- Built an AI-native VoC platform used by well-known brands including Gousto, Ticketmaster and Schuh.
- Reached ~$2.5M revenue with a lean ~23-person team.
- Backed by Newable, 500 Global and the London Co-Investment Fund.
- Certified SOC 2 Type 2 and GDPR-compliant.
- Supports customer feedback analysis across 100+ languages.

## Latest updates

- **2025-09** — Reported reaching roughly $2.5M revenue with a team of about 23 people.
- **2025** — Repositioned as an AI-native CX intelligence platform built around the Kyo AI engine and a set of agents (Insights, Early Warning, Quality).
- **2024-06** — Vivek Ganotra joined as a co-founder to help scale the company, bringing experience from Salesforce, THG, BAT and Accenture.

## Links

- Website: https://www.sentisum.com
- LinkedIn: https://www.linkedin.com/company/sentisum
- Twitter/X: https://twitter.com/sentisum
- YouTube: https://www.youtube.com/@sentisum

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Profile page: https://yespress.io/sentisum
Published by YesPress — https://yespress.io
Last updated: 2026-08-08