# SaviLinx

> SaviLinx is a privately held, woman-owned U.S. contact-center and business process outsourcing company serving government agencies and commercial businesses. It combines customer care, technical support, benefits enrollment, claims and back-office operations with remote and in-center teams, performance analytics, and flexible surge staffing.

- **Founded:** 2013
- **Headquarters:** Brunswick, United States
- **Founders:** Heather D. Blease (Founder and CEO)
- **Products:** Omnichannel contact center operations, Business process outsourcing, Eligibility and enrollment, Customer care, Technical support
- **Notable:** Ranked No. 28 on the 2017 Inc. 5000., Received HUBZone certification in March 2017., Awarded a GSA IT Schedule contract in 2019, according to its capabilities statement.

## Products & services

- **Omnichannel contact center operations** — Inbound and outbound support across phone, email, chat, SMS, and related workflows, with shared or dedicated teams.
- **Business process outsourcing** — Front- and back-office process support, document handling, data entry, claims processing, fulfillment, and performance reporting.
- **Eligibility and enrollment** — Guidance for benefit and insurance applications, eligibility questions, enrollment, and portal navigation.
- **Customer care** — Customer service, retention, purchase support, and program information for businesses and public agencies.
- **Technical support** — Help desk and tiered technical assistance, with self-service and automation options matched to client requirements.
- **PFML program operations** — Claimant services in Massachusetts and employer support in Maine, including associated claims and document workflows.
- **SEIMS** — SaviLinx Enterprise Information Management System, a proprietary business intelligence engine used for customized performance dashboards.

## Achievements

- Ranked No. 28 on the 2017 Inc. 5000.
- Received HUBZone certification in March 2017.
- Awarded a GSA IT Schedule contract in 2019, according to its capabilities statement.
- Reported seven consecutive Inc. 5000 appearances.

## Latest updates

- **2026-09** — Public capability material prepared for NASWA Summit 2026 describes current U.S.-based delivery and PFML operations; company-reported material, dated by upload month.
- **2025-09** — Announced Roux Institute graduate co-op placements and highlighted applied analytics work.
- **2025-09** — Reported participation in the NASWA Annual Summit in Dallas, focused on workforce and benefits programs.

## Links

- Website: https://savilinx.com/
- LinkedIn: https://www.linkedin.com/company/savilinx/
- Twitter/X: https://twitter.com/SaviLinx
- Instagram: https://www.instagram.com/savilinx/
- Facebook: https://www.facebook.com/Savilinx/
- TikTok: https://www.tiktok.com/@savilinx

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Profile page: https://yespress.io/savilinx
Published by YesPress — https://yespress.io
Last updated: 2026-10-16