# Sanjay Kumar

> Sanjay Kumar founded vCustomer in 1999 after working at Microsoft and Teledesic. His company delivered customer care and technical support across borders, using IP communications and data analysis. Mahindra Satyam announced the acquisition of its international operations for $27 million in March 2012.

- **Role:** Entrepreneur and technology executive
- **Organizations:** vCustomer, Microsoft, Teledesic
- **From:** Mumbai, India
- **Education:** Bachelor’s degree in computer science, Carnegie Mellon University, Master’s degree, University of Pennsylvania, PhD in computer science, University of Pennsylvania
- **Known for:** Built vCustomer into an international customer-care and technical-support operation., Led an early adoption of IP-based contact-centre infrastructure., vCustomer was included in the 2009 Global Services 100.

## Career timeline

- **1991** — Completed his doctorate and joined Microsoft in Seattle.
- **Late 1990s** — Worked at Teledesic on global ground connectivity and regulatory approvals.
- **1998** — Visited a GE facility in Gurgaon and recognised an outsourcing opportunity.
- **1999** — Founded vCustomer.
- **2003** — Recruited Sujit Baksi to lead India and global operations.
- **2007** — vCustomer announced expansion of customer-management services for Indian companies.
- **2012** — Mahindra Satyam announced a $27 million acquisition of vCustomer’s international operations on March 7.

## Achievements

- Built vCustomer into an international customer-care and technical-support operation.
- Led an early adoption of IP-based contact-centre infrastructure.
- vCustomer was included in the 2009 Global Services 100.

## Latest updates

- **2012-03** — Mahindra Satyam announced the acquisition of vCustomer’s international operations for $27 million; this is a historical update, not recent news.

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Profile page: https://yespress.io/sanjay-kumar-vcustomer
Published by YesPress — https://yespress.io
Last updated: 2026-10-23