# Salesforce

> Salesforce is the world's leading customer relationship management (CRM) platform, connecting companies and their customers across sales, service, marketing, and commerce. Founded in 1999 by Marc Benioff and co-founders in a San Francisco apartment, the company pioneered cloud-based enterprise software and has since expanded into a full AI-powered platform - Agentforce 360 - serving over 150,000 organizations worldwide, including 90% of the Fortune 500. With $41.5 billion in FY2026 revenue and a market-dominant 21% share of the global CRM industry, Salesforce is reshaping how companies deploy autonomous AI agents to run their operations.

- **Founded:** 1999
- **Headquarters:** San Francisco, California, USA
- **Founders:** Marc Benioff (Chair & CEO), Parker Harris (Co-Founder & CTO of Slack), Dave Moellenhoff (Co-Founder), Frank Dominguez (Co-Founder)
- **Team size:** Approximately 72,000 employees worldwide
- **Products:** Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud
- **Notable:** Ranked #1 CRM vendor worldwide by IDC for 12+ consecutive years, 21% global CRM market share - more than the next 4 competitors combined, FY2026 revenue of $41.5 billion, up ~8% YoY

## Products & services

- **Agentforce** — AI agent platform that lets companies build and deploy autonomous agents across sales, service, marketing and commerce. Crossed $1.2B ARR, growing 169% YoY.
- **Sales Cloud** — The original CRM product - pipeline management, lead tracking, forecasting, and automation for sales teams worldwide.
- **Service Cloud** — Customer service and support platform with case management, contact center tools, and AI-powered self-service.
- **Marketing Cloud** — Omni-channel marketing automation platform with email, mobile, social, advertising, and analytics capabilities.
- **Commerce Cloud** — Unified commerce platform for B2C and B2B businesses, supporting digital storefronts, order management, and personalization.
- **Data Cloud** — Real-time customer data platform that unifies data across every touchpoint into a single, actionable customer profile. ARR exceeded $1.2B.
- **Slack** — Business messaging and collaboration platform acquired for $27.7B in 2021, now the primary interface for work across 1M+ customers.
- **Tableau** — Business intelligence and analytics platform acquired for $15.7B in 2019, now integrated with Agentforce for AI-powered data analysis.
- **MuleSoft** — Integration platform acquired for $6.5B in 2018; connects applications, data, and APIs across cloud and on-premises environments.
- **Trailhead** — Free online learning platform that has trained millions of Salesforce developers and admins worldwide.

## Achievements

- Ranked #1 CRM vendor worldwide by IDC for 12+ consecutive years
- 21% global CRM market share - more than the next 4 competitors combined
- FY2026 revenue of $41.5 billion, up ~8% YoY
- Agentforce ARR reached $1.2 billion, growing 169% year-over-year
- Over 12,500 Agentforce deals signed, 6,000+ paid
- Used Agentforce internally to cut $100 million in support costs
- AI agents handled 3 million customer conversations internally
- Pioneered cloud-based enterprise software with 'No Software' mantra in 1999
- Built the 1-1-1 philanthropic model, now replicated by 10,000+ companies worldwide
- Donated over $160 million in grants and 2 million+ volunteer hours through its foundation
- Trailhead platform has educated millions of developers and admins globally
- Largest software IPO in San Francisco history at time of 2004 listing
- Jumped 50+ spots on the Fortune 500 list
- Dreamforce annual conference draws 170,000+ in-person attendees - one of tech's largest events

## Latest updates

- **2026-06** — Summer '26 release announced: multi-agent orchestration, Slack-first workflows, Tableau MCP, and real-time data activation - moving customers from AI experimentation to scaled enterprise impact.
- **2026-05** — Agentforce ARR reached $1.2 billion (up 169% YoY); Data Cloud and AI ARR exceeded $1.2 billion (up 120% YoY). Q1 FY27 earnings released.
- **2026-04** — Salesforce introduced Agentforce Operations to eliminate back-office bottlenecks, enabling AI agents to handle process coordination, data verification, and compliance.
- **2026-01** — Spring '26 product release announced with expanded Agentforce capabilities and deeper Slack-Salesforce integrations.
- **2025-10** — Dreamforce 2025: Marc Benioff announced Agentforce 360 platform as the company's primary AI framework, committing $1B to AI R&D over next 3 years.
- **2025-03** — Full-year FY2025 revenue reported at approximately $37.9 billion; Agentforce surpassed its initial ARR targets within months of launch.

## Links

- Website: https://www.salesforce.com
- LinkedIn: https://www.linkedin.com/company/salesforce
- Twitter/X: https://twitter.com/salesforce
- GitHub: https://github.com/salesforce
- YouTube: https://www.youtube.com/salesforce
- Instagram: https://www.instagram.com/salesforce/
- Facebook: https://www.facebook.com/salesforce

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Published by YesPress — https://yespress.io
Last updated: 2026-07-03