# Ryan Wang

> Ryan Wang is the co-founder and CEO of Assembled, the AI-powered customer support platform trusted by Stripe, Robinhood, and Etsy. A former machine learning engineer at Stripe (employee #80), he co-founded Assembled in 2018 with his brother John Wang and Brian Sze after observing how hard it was to run exceptional support at scale. Assembled has raised $70.7M, including a $51M Series B led by NEA, and now manages contact centers with up to 20,000 agents across chat, email, voice, and workforce management.

- **Role:** Co-Founder & CEO at Assembled
- **Organizations:** Assembled, Stripe, Y Combinator
- **Nationality:** American
- **Education:** M.S. in Statistics, University of Chicago, B.A. in Economics, University of Chicago, High School, Illinois Mathematics and Science Academy
- **Known for:** Co-founded Assembled, raising $70.7M in total venture funding, Built platform trusted by Stripe, Robinhood, Etsy, Canva, Notion, Ashley Furniture, and Zoom, Manages contact centers with up to 20,000 agents

## Career timeline

- **2010s** — Management consulting at a boutique firm led by Steve Levitt and Daniel Kahneman
- **~2014-2018** — Machine Learning Engineer at Stripe (employee #80), building fraud detection and support automation systems
- **2018** — Co-founded Assembled with Brian Sze and John Wang; concept finalized in Bozeman, Montana
- **2019** — Went through Y Combinator; raised seed round led by Stripe
- **March 2020** — Launched Assembled publicly the same day WHO declared COVID-19 a global pandemic; landed TechCrunch and Hacker News front page
- **2020-2021** — Eight months of zero revenue due to usage-based pricing with no minimums during pandemic; pivoted pricing model and refocused on 10 core customers
- **2021** — Scaled from 10 to 50+ customers in one year; crossed $1M ARR
- **2022-05** — Raised $51M Series B led by NEA with participation from Emergence Capital and Basis Set Ventures
- **2024-2026** — Expanded Assembled into full AI support platform covering AI agents (chat, email, voice), workforce management, and analytics; serves clients with up to 20,000 agents

## Achievements

- Co-founded Assembled, raising $70.7M in total venture funding
- Built platform trusted by Stripe, Robinhood, Etsy, Canva, Notion, Ashley Furniture, and Zoom
- Manages contact centers with up to 20,000 agents
- Grew from 0 to 8-figure ARR with a team of ~150 people
- Launched CX Scholars program committing a percentage of ARR to education for support professionals
- Interviewed 100+ prospects before finding product-market fit, confirming universal pain point

## Latest updates

- **2026-05** — Speaking at London Tech Week 2026 as a featured founder
- **2025-10** — Featured speaker at Shoptalk Fall 2025 as Founder & CEO of Assembled
- **2022-05** — Raised $51M Series B led by NEA; launched CX Scholars education initiative

## Links

- Website: https://assembled.com
- LinkedIn: http://www.linkedin.com/in/ryanywang

---

Profile page: https://yespress.io/ryan-wang
Published by YesPress — https://yespress.io
Last updated: 2026-05-23