# Ryan Stuart

> Ryan Stuart is the Brisbane-based co-founder and CEO of Kapiche, a platform that analyses customer feedback and conversations. A University of Queensland software engineering graduate, he built the business with school friend Kris Rogers, hosted the Insightful Leaders podcast, and writes about connecting customer insights with business decisions.

- **Role:** Co-Founder & CEO at Kapiche
- **Organizations:** Kapiche, Leximancer, Daesim Technologies
- **Education:** Bachelor of Engineering in Software Engineering, The University of Queensland
- **Known for:** Co-founded and leads Kapiche with Kris Rogers., Reported tripling Kapiche’s paying-customer count in four accelerator months in 2018., Led Kapiche through an A$1.75 million funding round announced in 2019.

## Career timeline

- **2003 - 2007** — Studied software engineering at the University of Queensland.
- **Before Kapiche** — Worked in software engineering and product roles at Daesim Technologies and Leximancer.
- **2016** — Kapiche entered the CUA Sponsored Entrepreneur Program at River City Labs.
- **2017** — Launched Kapiche in April; joined the muru-D-powered River City Labs accelerator later that year.
- **2018** — Reported that paying-customer count tripled in the first four accelerator months; wrote about narrowing the business to customer experience.
- **2019** — Kapiche announced an A$1.75 million funding round led by Main Sequence Ventures.
- **2021 - 2022** — Hosted Insightful Leaders, interviewing customer insights and CX professionals.
- **2024** — Colleague Ika Albers described his reversal on offering a self-service trial.
- **2025** — Described the hybrid AI architecture and human oversight behind Kapiche AI Themes.

## Achievements

- Co-founded and leads Kapiche with Kris Rogers.
- Reported tripling Kapiche’s paying-customer count in four accelerator months in 2018.
- Led Kapiche through an A$1.75 million funding round announced in 2019.
- Hosted Insightful Leaders and published customer-insights articles at Greenbook, HubSpot and Kapiche.

## Latest updates

- **2025-12** — Publicly described the launch of AI Themes, combining generative AI, embeddings and clustering with human oversight.
- **2025-03** — Wrote about bringing feedback from separate teams into a unified customer view.
- **2024-12** — Described using ChatGPT for coding and strategic thinking, with experienced engineers evaluating suggestions.
- **2024-11** — Ika Albers described the launch of a self-service demo trial after Stuart changed his position on that approach.

## Links

- Website: https://www.kapiche.com/
- LinkedIn: https://au.linkedin.com/in/rstuart85
- Twitter/X: https://twitter.com/rstuart85
- GitHub: https://github.com/rstuart85

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Profile page: https://yespress.io/ryan-stuart
Published by YesPress — https://yespress.io
Last updated: 2026-10-12