# Roy Wan

> Roy Wan is the Singapore-based co-founder and CEO of Return Helper, a cross-border ecommerce returns business founded with Paco Wong in late 2018. A former online seller and City University of Hong Kong graduate, he worked at eBay, ChannelAdvisor and Continental Global Service before building a platform connecting returns software with local warehouse operations. Return Helper announced a US$4 million Series A in June 2026 and appeared on Forbes Asia’s 100 to Watch 2026 list.

- **Role:** Co-founder & CEO at Return Helper
- **Organizations:** Return Helper, eBay, ChannelAdvisor, Continental Global Service, Hong Kong E-Commerce Logistics Association
- **Education:** Bachelor of Business Administration (BBA), Information Systems, City University of Hong Kong
- **Known for:** Co-founded Return Helper and developed its cross-border returns business., Return Helper became an official eBay service provider within three months of its June 2019 launch., Led Return Helper through a US$4 million Series A announced on 1 June 2026.

## Career timeline

- **2009** — Graduated from City University of Hong Kong and joined eBay, working with cross-border ecommerce sellers.
- **2013** — Joined ChannelAdvisor and established its first Asian office, according to Return Helper’s employer profile.
- **—** — Worked at Continental Global Service on global logistics networks and ecommerce warehouse systems.
- **2018** — Co-founded Return Helper with Paco Wong in late 2018; the founders put approximately HK$500,000 into the business.
- **2019** — Return Helper officially launched in June and became an eBay official service provider within three months, according to the October 2020 HKTDC account.
- **2020** — Return Helper was a winner in HKTDC’s Start-up Express programme.
- **2021** — Began discussions with Cornerstone Ventures in January and signed a term sheet in October, as recalled in his founder essay.
- **2024** — Appointed Vice President - Global Reverse Logistics at the Hong Kong E-Commerce Logistics Association.
- **2026** — Return Helper announced a US$4 million Series A in June and was included in Forbes Asia’s 100 to Watch in August.

## Achievements

- Co-founded Return Helper and developed its cross-border returns business.
- Return Helper became an official eBay service provider within three months of its June 2019 launch.
- Led Return Helper through a US$4 million Series A announced on 1 June 2026.
- Return Helper was included in Forbes Asia’s 100 to Watch 2026.
- Appointed Vice President - Global Reverse Logistics at HKELA in 2024.

## Latest updates

- **2026-08** — Return Helper was included in Forbes Asia’s 100 to Watch, published on 24 August. The entry described 22 warehouses in 17 countries and a company-reported processing volume of about 150,000 returns per month.
- **2026-06** — Return Helper announced a US$4 million Series A on 1 June, with funding intended for international expansion, AI agents and recommerce.
- **2026-01** — Cornerstone Ventures published Wan’s first-person account of Return Helper’s early years and its first institutional investment on 9 January.

## Links

- Website: https://www.returnhelper.com/
- LinkedIn: https://www.linkedin.com/in/roy-wan-624a1357/

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Profile page: https://yespress.io/roy-wan
Published by YesPress — https://yespress.io
Last updated: 2026-10-20