# ReverseLogix

> ReverseLogix is a Burlingame, California SaaS company that builds an end-to-end Returns Management System (RMS) for brands, retailers, manufacturers and 3PLs. Founded in 2014 by Gaurav Saran, it handles the full returns lifecycle - RMA creation, customer self-service portals, warehouse routing, warranty checks, repairs, parts harvesting and analytics - across both B2B and B2C channels. The platform integrates with 400+ shipping carriers and major ERP and e-commerce systems, and now layers AI on top to automate returns triage. ReverseLogix bootstrapped for roughly six years before raising a $20M Series A led by Cambridge Capital in 2021.

- **Founded:** 2014
- **Headquarters:** Burlingame, California, United States
- **Founders:** Gaurav Saran (Founder & CEO)
- **Team size:** ~84 employees
- **Products:** Returns Management System (RMS), Customer Self-Service Returns Portal, Warranty & Repair Management, Dynamic Routing & Disposition, AI-Powered Returns Automation
- **Notable:** Named 2025 'Overall eCommerce Solution Provider of the Year' by SupplyTech Breakthrough Awards, Raised $20M Series A led by Cambridge Capital in 2021 after ~6 years bootstrapped, Built what it describes as the industry's sole end-to-end returns management platform with global coverage

## Products & services

- **Returns Management System (RMS)** — End-to-end platform managing the full returns lifecycle across brands, warehouses, service teams and customer channels for both B2B and B2C.
- **Customer Self-Service Returns Portal** — Guided portal where shoppers file a claim, get an RMA, and receive shipping labels, tracking and proactive notifications automatically.
- **Warranty & Repair Management** — Serialized item tracking through inspection and multi-level repair, with parts harvesting, recycling and testing-suite integration.
- **Dynamic Routing & Disposition** — Automatically routes returned items to repair, replacement or retirement based on warranty status, fault or contract terms.
- **AI-Powered Returns Automation** — AI chatbot that creates RMAs, answers customer questions and guides shoppers, plus AI-driven triage and analytics.

## Achievements

- Named 2025 'Overall eCommerce Solution Provider of the Year' by SupplyTech Breakthrough Awards
- Raised $20M Series A led by Cambridge Capital in 2021 after ~6 years bootstrapped
- Built what it describes as the industry's sole end-to-end returns management platform with global coverage
- Won enterprise customers including Samsonite, Jabra, Amer Sports, Cole Haan, Electrolux and Foxconn
- CEO featured on NYSE TV and Schwab Network discussing returns and retail fraud

## Latest updates

- **2025-11** — Announced strategic partnership with Salora ERP to deliver integrated returns management for ERP customers.
- **2025-06** — Recognized as 2025 'Overall eCommerce Solution Provider of the Year' by SupplyTech Breakthrough.
- **2024** — Rolled out AI-powered returns management, including an AI chatbot that creates RMAs and guides customers.

## Links

- Website: https://reverselogix.com
- LinkedIn: http://www.linkedin.com/company/reverselogix
- Twitter/X: https://twitter.com/reverselogix
- Facebook: https://facebook.com/ReverseLogixOfficial/

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Profile page: https://yespress.io/reverselogix
Published by YesPress — https://yespress.io
Last updated: 2026-07-10