# Return Helper

> Return Helper is a Singapore-based, AI-driven cross-border ecommerce returns and reverse-logistics platform. It pairs branded return-portal software with a network of 20+ overseas warehouses that receive, inspect and process returned goods locally, then recover value through recommerce - refurbishing, grading, reselling and recycling. Founded by Roy Wan and Paco Wong, the company helps online sellers on Amazon, Shopify, eBay and TikTok turn returns from a cost center into a source of recovered revenue.

- **Founded:** 2018
- **Headquarters:** Singapore
- **Founders:** Roy Wan (Founder & CEO), Paco Wong (Co-Founder & CTO)
- **Team size:** Approximately 33-50 (LinkedIn lists a 51-200 band; multi-office across Singapore, Hong Kong, Taipei, Shenzhen and Tokyo)
- **Products:** Returns Management Platform, Overseas Warehouse Network, Recommerce Solutions, Amazon FBA Returns, FlexForward
- **Notable:** Closed a US$4 million Series A in 2026 with Cathay Venture and Mitsubishi Logistics' MLC Ventures, Reported 60%+ year-over-year revenue growth and profitability in H2 2025, Grew EU revenue 215% in 2025

## Products & services

- **Returns Management Platform** — Branded buyer return portals, RMA management, automated return-label generation and real-time return updates for cross-border sellers.
- **Overseas Warehouse Network** — 20+ hubs across Europe, the Americas and Asia that receive, inspect and process returns locally with a proprietary warehouse management system.
- **Recommerce Solutions** — Refurbish, grade, resell, recycle and donate returned goods, with AI-assisted relisting and real-time market valuation; cited ~70% asset-recovery rate.
- **Amazon FBA Returns** — FBA removal, inventory inspection, relabeling, prep and liquidation services for Amazon sellers.
- **FlexForward** — Forward-logistics sub-brand offering cross-border shipping and warehouse fulfillment alongside the returns business.
- **AI Returns Agents** — AI-driven automation for return decisions and value recovery, a stated focus of the 2026 Series A.

## Achievements

- Closed a US$4 million Series A in 2026 with Cathay Venture and Mitsubishi Logistics' MLC Ventures
- Reported 60%+ year-over-year revenue growth and profitability in H2 2025
- Grew EU revenue 215% in 2025
- Built a network of 20+ overseas warehouses and 30+ carrier partnerships
- Selected to present at Echelon Singapore 2026
- Published consumer and trend reports on ecommerce returns (2022-2023)

## Latest updates

- **2026-06** — Presented at Echelon Singapore 2026, highlighting recommerce for cross-border sellers.
- **2026-05** — Closed a US$4 million Series A to deepen AI-driven cross-border logistics in Japan and beyond.
- **2025-12** — Reported 60%+ YoY revenue growth, H2 2025 profitability and 215% EU revenue growth for the year.

## Links

- Website: https://returnhelper.com
- LinkedIn: https://www.linkedin.com/company/returnhelper/
- YouTube: https://www.youtube.com/@returnhelper3656
- Instagram: https://www.instagram.com/returnhelper/
- Facebook: https://www.facebook.com/returnhelper.tw

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Profile page: https://yespress.io/return-helper
Published by YesPress — https://yespress.io
Last updated: 2026-07-25