# Retently

> Retently is a customer experience platform that helps ecommerce, retail and B2B SaaS brands collect NPS, CSAT and CES feedback across email, SMS and in-app touchpoints, then uses AI to turn thousands of open-ended responses into themes, sentiment and follow-up actions. Founded in 2015 and bootstrapped to roughly $1.7M ARR, it serves 1,000+ brands from a small remote-first team split between Chisinau, Moldova and Austin, Texas, and connects to 260+ tools including HubSpot, Salesforce, Shopify, Klaviyo, Gorgias and Zendesk.

- **Founded:** 2015
- **Headquarters:** Austin, Texas, USA (and Chisinau, Moldova)
- **Founders:** Grigore Raileanu (Founder & CEO)
- **Team size:** ~9-14 (remote-first, 11-50 range on LinkedIn)
- **Products:** NPS Surveys, CSAT & CES Surveys, CX Analytics, AI Feedback Analysis, Automated Workflows & Follow-up
- **Notable:** Bootstrapped to ~$1.7M ARR and 1,000+ customers with no outside funding., Frequently ranked #1 in NPS software directories and highly rated on G2., Reports 250M+ responses collected and 25B+ surveys delivered.

## Products & services

- **NPS Surveys** — Net Promoter Score surveys sent across email, SMS, web link and in-app to measure customer loyalty at key lifecycle touchpoints.
- **CSAT & CES Surveys** — Customer Satisfaction and Customer Effort Score surveys for transactional and support moments, complementing relationship-level NPS.
- **CX Analytics** — Dashboards for tracking scores over time, segmenting by customer attribute, and benchmarking response and sentiment trends.
- **AI Feedback Analysis** — AI theme clustering and sentiment analysis across surveys, reviews and support tickets to surface what's driving satisfaction and churn.
- **Automated Workflows & Follow-up** — Rules that route detractors, trigger alerts, and automate follow-up so feedback becomes action instead of a static score.
- **Integrations & MCP/AI Access** — 260+ native connections (HubSpot, Salesforce, Shopify, Klaviyo, Gorgias, Zendesk, Intercom, Slack) plus access via Claude, ChatGPT and MCP clients.

## Achievements

- Bootstrapped to ~$1.7M ARR and 1,000+ customers with no outside funding.
- Frequently ranked #1 in NPS software directories and highly rated on G2.
- Reports 250M+ responses collected and 25B+ surveys delivered.
- Helped customers reach standout scores: Epic Gardening NPS 88, Jones Road Beauty 96% CSAT, PSD Underwear NPS 72.
- Expanded from a single-metric NPS tool into a full NPS/CSAT/CES CX platform with AI analysis and 260+ integrations.

## Latest updates

- **2024-01** — Added AI feedback analysis - theme clustering and sentiment across surveys, reviews and support tickets.
- **2024-06** — Introduced access to feedback data via Claude, ChatGPT and MCP clients.
- **2024-12** — Grew to an estimated ~$1.7M ARR with 1,000+ customers, still bootstrapped.
- **2025-03** — Sharpened positioning toward ecommerce and retail brands with omnichannel (email, SMS, in-app) surveys.

## Links

- Website: https://retently.com
- LinkedIn: https://www.linkedin.com/company/retently
- Twitter/X: https://twitter.com/retently
- Facebook: https://www.facebook.com/retently/

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Profile page: https://yespress.io/retently
Published by YesPress — https://yespress.io
Last updated: 2026-08-08