# Respondology

> Respondology is a Boulder enterprise software company that moderates, analyzes, and answers social-media comments for brands, agencies, sports teams, and entertainment organizations. Its three-product platform - Moderate, Discover, and Respond - combines rules, generative AI, and human review to remove abuse and spam, extract audience intelligence, and draft or automate on-brand replies.

- **Founded:** 2008
- **Headquarters:** Boulder, United States
- **Founders:** Erik Swain (CEO & Co-Founder), Tim Murphy (CPO & Co-Founder), Aaron Benor (Founder, Enterprise Sales Lead), Adam Edelman (Board Chair & Co-Founder)
- **Team size:** LinkedIn lists 11-50 employees; supplied company data estimates 88
- **Products:** The Mod / Moderate, Discover, Respond, Respondology Labs
- **Notable:** Raised $11 million in Series A financing in 2023 and a further $5 million Series A-1 in 2025., Expanded from 22 supported languages in 2023 to more than 100 languages by 2025-2026., Says its platform has served more than 450 brands and communities reaching more than 2 billion followers monthly.

## Products & services

- **The Mod / Moderate** — Always-on comment moderation combining 30,000-plus categorized phrases, business rules, generative AI, and human review to hide abuse, spam, scams, bots, and brand-damaging content.
- **Discover** — Comment intelligence for owned and public accounts, including semantic and Boolean search, sentiment and emotion classification, theme detection, AI summaries, alerts, and competitor or influencer research.
- **Respond** — A unified social inbox with brand-trained AI agents that draft or automatically publish community, promotional, support, and listening replies under configurable rules.
- **Respondology Labs** — An add-on data service providing tailored comment analytics, campaign measurement, trend research, and custom reporting.

## Achievements

- Raised $11 million in Series A financing in 2023 and a further $5 million Series A-1 in 2025.
- Expanded from 22 supported languages in 2023 to more than 100 languages by 2025-2026.
- Says its platform has served more than 450 brands and communities reaching more than 2 billion followers monthly.
- Reports 97% moderation accuracy and average hide time below one second.
- Earned SOC 2 Type II attestation for its enterprise platform.
- Expanded from moderation into intelligence with Discover and AI-assisted engagement with Respond.
- Published case studies reporting a 34% lift in Meta ROAS, 47% lower TikTok CPA, and a 50% reduction in daily comment-management time in specific customer deployments.

## Latest updates

- **2026-08** — Feyenoord Rotterdam adopted Respondology across five social platforms to screen abuse, harassment, scams, and hate in real time.
- **2026-07** — CEO Erik Swain argued in PR News that generative AI has increased the volume and plausibility of harmful social comments.
- **2026-04** — Respondology launched Respond, its third flagship product, using configurable AI agents to draft and publish brand-voice replies.
- **2025-12** — The company announced work protecting footballers in Oceania from online abuse.
- **2025-05** — A company report found homophobic comments rose 26% during Pride Month in its analyzed sample.
- **2025-04** — Respondology closed a $5 million Series A-1 extension to fund product development, hiring, and go-to-market expansion.

## Links

- Website: https://respondology.com
- LinkedIn: https://www.linkedin.com/company/respondology/
- Twitter/X: https://x.com/respondology
- Instagram: https://www.instagram.com/respondology/
- Facebook: https://www.facebook.com/respondology

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Profile page: https://yespress.io/respondology
Published by YesPress — https://yespress.io
Last updated: 2026-08-22