# respond.io

> respond.io is a customer conversation management platform that pulls WhatsApp, Instagram, TikTok, Messenger, LINE, Telegram, WeChat, voice calls, email and web chat into a single inbox, then layers AI agents, workflow automation and a built-in CRM on top. It targets mid-market B2C businesses that field high volumes of chats and calls - retailers, clinics, car dealers, travel agents and schools - helping them capture leads, close sales and support customers across the apps people actually message on. Founded in 2017 as the Hong Kong chatbot startup Rocketbots and rebranded in 2019 from Kuala Lumpur, the company now serves more than 10,000 businesses in over 180 countries and processes over 2 billion messages a quarter.

- **Founded:** 2017
- **Headquarters:** Kuala Lumpur, Malaysia
- **Founders:** Gerardo Salandra (Co-founder & CEO), Hassan Ahmed (Co-founder & CTO), Iaroslav Kudritskiy (Co-founder & COO)
- **Team size:** Approximately 200 employees (estimate)
- **Products:** Omnichannel Inbox, AI Agents, Workflow Automation, Broadcasts & Campaigns, Native Calling & VoIP
- **Notable:** Raised US$62.5M Series B in June 2026 to expand into North America and Europe, Reached ~US$35M ARR with 169% year-over-year growth while staying profitable (~30% margin), Processes over 2 billion messages per quarter for 10,000+ businesses in 180+ countries

## Products & services

- **Omnichannel Inbox** — A single team inbox that unifies WhatsApp, Instagram, TikTok, Messenger, LINE, Telegram, WeChat, web chat, email and voice calls into one conversation thread.
- **AI Agents** — AI agents that greet customers, qualify leads, answer FAQs, route enquiries, recommend products, manage bookings and escalate complex cases - multilingual and available 24/7.
- **Workflow Automation** — A visual builder to automate routing, follow-ups, lead assignment and repetitive tasks across channels.
- **Broadcasts & Campaigns** — Tools to run promotional and transactional messaging campaigns, including WhatsApp broadcasts.
- **Native Calling & VoIP** — WhatsApp Business Calls, Messenger Calls and VoIP that sit alongside chats and emails in the same thread.
- **CRM & Analytics** — Built-in contact management, lead tracking and reporting, plus integrations with external CRMs and 16+ other tools.

## Achievements

- Raised US$62.5M Series B in June 2026 to expand into North America and Europe
- Reached ~US$35M ARR with 169% year-over-year growth while staying profitable (~30% margin)
- Processes over 2 billion messages per quarter for 10,000+ businesses in 180+ countries
- Meta Business Solution Provider and TikTok messaging partner with early feature access
- GDPR compliant and ISO 27001 certified
- Founder Gerardo Salandra named to Forbes 30 Under 30 Asia (2020, Enterprise Technology)
- SME100 Hall of Fame recognition (2023)

## Latest updates

- **2026-06** — Raised US$62.5M Series B led by Camber Partners, with Endeavor Catalyst, to scale into North America and Europe and pursue bolt-on acquisitions.
- **2026-06** — Reported ~$35M ARR, 169% year-over-year growth and ~30% profit margin, powering 2 billion messages per quarter.
- **2024** — Added native calling and VoIP so WhatsApp, Messenger and voice calls sit in the same thread as chats and emails.
- **2023** — Launched AI Agents for reception, sales and support tasks with multilingual, 24/7 handling.

## Links

- Website: https://respond.io
- LinkedIn: https://www.linkedin.com/company/respondio
- Twitter/X: https://twitter.com/respond_io
- YouTube: https://www.youtube.com/@respondio
- Instagram: https://www.instagram.com/respond.io/
- Facebook: https://www.facebook.com/getrespondio/

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Profile page: https://yespress.io/respond-io
Published by YesPress — https://yespress.io
Last updated: 2026-08-08